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What is Nextiva?

Nextiva offers a robust cloud-based unified communications platform that significantly improves business connectivity. By providing a diverse array of communication tools, Nextiva empowers contemporary organizations to succeed in today's fast-paced environment. Teams on the move or stationed at their desks will find that Nextiva enhances their mobility and communication clarity, while also offering a scalable service that grows with their evolving requirements. All communication methods—including phone calls, SMS, video, and email—are streamlined into one user-friendly interface, complemented by features aimed at improving customer experience and overall productivity. This seamless integration alleviates the hassle of managing multiple tools, allowing users to communicate with both clients and teammates from a single location. Additionally, it tackles productivity hurdles by making crucial information readily available when it's needed most. Businesses can interact with their customers via their preferred channels while having a complete overview of all discussions and feedback at their fingertips. Explore our leading customer engagement solutions to elevate your communication efforts even further. Understand customer sentiments with each interaction, which leads to a more customized and effective service approach. Ultimately, Nextiva positions businesses to thrive in an increasingly competitive landscape by fostering better connections and enhancing operational efficiency.

What is Modern Dial Tone?

Modern Dial Tone is recognized as a dependable supplier of business telephone services and equipment, celebrated for its superior quality and reliability. We provide a diverse array of solutions tailored to various requirements, ranging from single lines for small enterprises to comprehensive systems designed for large corporations and call centers. Our commitment to transparency is evident in the simplicity and clarity of our telephone bills, distinguishing us in the marketplace. Notably, we offer flexibility to our clients by avoiding long-term contracts, which empowers them to make service decisions that best suit their evolving needs. Utilizing cutting-edge technology, Modern Dial Tone guarantees a smooth user experience, even in environments with unstable networks, supported by a robust service level agreement that ensures both uptime and exceptional call quality. Our firm also places a high emphasis on safeguarding your business through rigorous compliance measures, which are reinforced by third-party certifications. In addition, our noise-canceling microphones are especially advantageous for dynamic office environments, significantly reducing background noise distractions. This unwavering dedication to providing top-notch service and innovative technology illustrates our commitment to addressing the distinct requirements of each client, fostering long-lasting partnerships built on trust and satisfaction. Ultimately, we aim not just to meet expectations but to exceed them, ensuring that every interaction with our services enhances your business operations.

Media

Media

Integrations Supported

AbacusLaw
Active Directory
Agency Matrix
AuguTech
Bitrix24
Clio
ConnectWise Automate
HubSpot Operations Hub
Humhealth
Liine
Macaw AMS
Okta
Rippling
SalesExec
SalesStreamliner
Salesforce
Tenfold
Zendesk

Integrations Supported

AbacusLaw
Active Directory
Agency Matrix
AuguTech
Bitrix24
Clio
ConnectWise Automate
HubSpot Operations Hub
Humhealth
Liine
Macaw AMS
Okta
Rippling
SalesExec
SalesStreamliner
Salesforce
Tenfold
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$19.95 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Nextiva

Date Founded

2008

Company Location

United States

Company Website

www.nextiva.com

Company Facts

Organization Name

Modern Dial Tone

Company Location

United States

Company Website

moderndialtone.com

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

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