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What is NiCE Active 365 Management Pack?

Monitoring and Visualizing Microsoft 365 Performance The deployment of Microsoft 365 can involve numerous intricate components, including Teams, SharePoint, and Exchange, and while failures are rare, they cannot be entirely dismissed. Due to the interconnected nature of M365 elements, tracking the entire deployment can be quite challenging; for instance, while your Microsoft 365 Service Health Dashboard in the Admin Center may show no reported problems, users might still submit tickets indicating issues with logging into SharePoint. This complexity is alleviated by the NiCE Active 365 Management Pack, which effectively identifies and highlights performance issues linked to specific users, groups, or mailboxes. With advanced monitoring capabilities for both infrastructure and applications, organizations can enhance user experience, expedite troubleshooting processes, prevent outages, and ultimately ensure a smoother overall operation. By leveraging such tools, IT teams can proactively address potential issues before they escalate, fostering a more reliable and efficient Microsoft 365 environment.

What is EtherInsights?

Seats nobody uses. Changes nobody noticed. AI nobody approved. EtherInsights finds all three across your Microsoft estate, gives each one an owner, and keeps the proof. Seats nobody uses: find unused Microsoft 365 licences before your renewal locks them in. Add your renewal dates and EtherInsights warns you 30 days ahead, with the seats to cut. Azure resources and Windows 365 Cloud PC capacity are sized from real use. Changes nobody noticed: see who changed a setting, when, and what it was before, then put back just that setting, across Entra ID, Intune, Exchange Online, Teams, SharePoint and OneDrive, Windows 365, Defender and Purview. AI nobody approved: see the AI apps in your tenant and who let them in, and check Microsoft 365 Copilot readiness before you buy licences. Every finding carries an owner, an action and a value, so it can be approved line by line. MSPs see every customer tenant in one partner portal. Scans are read-only and metadata-only: no file content or mail bodies are stored. One published price for the whole platform: £0.79 per licensed user a month, no add-ons, no feature tiers. 14-day free trial on your own tenant (card required). Also available on Microsoft Marketplace. EfficientEther is certified to ISO 27001, ISO 9001 and ISO 42001.

Media

Media

Integrations Supported

Microsoft 365
Microsoft Entra ID
Microsoft Exchange
Microsoft SharePoint
Microsoft System Center Operations Manager (SCOM)
Microsoft Teams

Integrations Supported

Microsoft 365
Microsoft Entra ID
Microsoft Azure
Microsoft Graph
Microsoft Intune
Windows 365

API Availability

API Availability

Pricing Information

on request
Free Trial Offered?

Pricing Information

£0.79/licensed user/month
£0.79 per licensed user per month ($1 or €1), with no add-ons and no feature tiers. 14-day free trial on your own tenant (card required). Also available on Microsoft Marketplace.
Free Trial Offered?

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

NiCE IT Management Solutions GmbH

Date Founded

1991

Company Location

Germany

Company Website

www.nice.de/microsoft365/

Company Facts

Organization Name

EfficientEther

Company Location

United Kingdom

Company Website

etherinsights.ai

Categories and Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

Categories and Features

Cloud Cost Management

Not specified

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