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What is NiCE Active 365 Management Pack?

Monitoring and Visualizing Microsoft 365 Performance The deployment of Microsoft 365 can involve numerous intricate components, including Teams, SharePoint, and Exchange, and while failures are rare, they cannot be entirely dismissed. Due to the interconnected nature of M365 elements, tracking the entire deployment can be quite challenging; for instance, while your Microsoft 365 Service Health Dashboard in the Admin Center may show no reported problems, users might still submit tickets indicating issues with logging into SharePoint. This complexity is alleviated by the NiCE Active 365 Management Pack, which effectively identifies and highlights performance issues linked to specific users, groups, or mailboxes. With advanced monitoring capabilities for both infrastructure and applications, organizations can enhance user experience, expedite troubleshooting processes, prevent outages, and ultimately ensure a smoother overall operation. By leveraging such tools, IT teams can proactively address potential issues before they escalate, fostering a more reliable and efficient Microsoft 365 environment.

What is Exoprise CloudReady?

Active or synthetic transaction monitoring (STM) replicates the actions of real users engaging with cloud services and infrastructure, including platforms like Office 365. User experience monitoring is conducted around the clock, ensuring constant oversight. The system does not require complex scripting, streamlining the process significantly. App performance can be observed through various methods, including Web UI, client interactions, and API transactions. Comprehensive performance data regarding the entire network path is provided for better correlation and identification of outages. Our solution is straightforward to implement and easy to manage over time. CloudReady works seamlessly with any version of Windows OS and is adaptable to various workloads. We thoroughly monitor all components of Office 365, such as Exchange Online, SharePoint Online, and Skype for Business, offering more than just basic ping checks. Extensive testing is conducted on both infrastructure and applications, incorporating cross-server timing assessments. Additionally, we perform detailed upload and download tests, as well as monitoring and evaluating message queues to ensure optimal performance. This comprehensive approach guarantees that any potential issues are swiftly identified and addressed.

Media

Media

Integrations Supported

Dell APEX AIOps
Microsoft 365
Microsoft Entra ID
Microsoft Exchange
Microsoft SharePoint
Microsoft System Center Operations Manager (SCOM)
Microsoft Teams
PagerDuty
ServiceNow
Slack

Integrations Supported

Dell APEX AIOps
Microsoft 365
Microsoft Entra ID
Microsoft Exchange
Microsoft SharePoint
Microsoft System Center Operations Manager (SCOM)
Microsoft Teams
PagerDuty
ServiceNow
Slack

API Availability

Has API

API Availability

Has API

Pricing Information

on request
Free Trial Offered?
Free Version

Pricing Information

$2/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

NiCE IT Management Solutions GmbH

Date Founded

1991

Company Location

Germany

Company Website

www.nice.de/microsoft365/

Company Facts

Organization Name

Exoprise

Date Founded

2010

Company Location

United States

Company Website

www.exoprise.com

Categories and Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

Categories and Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

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