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What is NiCE Active 365 Management Pack?

Monitoring and Visualizing Microsoft 365 Performance The deployment of Microsoft 365 can involve numerous intricate components, including Teams, SharePoint, and Exchange, and while failures are rare, they cannot be entirely dismissed. Due to the interconnected nature of M365 elements, tracking the entire deployment can be quite challenging; for instance, while your Microsoft 365 Service Health Dashboard in the Admin Center may show no reported problems, users might still submit tickets indicating issues with logging into SharePoint. This complexity is alleviated by the NiCE Active 365 Management Pack, which effectively identifies and highlights performance issues linked to specific users, groups, or mailboxes. With advanced monitoring capabilities for both infrastructure and applications, organizations can enhance user experience, expedite troubleshooting processes, prevent outages, and ultimately ensure a smoother overall operation. By leveraging such tools, IT teams can proactively address potential issues before they escalate, fostering a more reliable and efficient Microsoft 365 environment.

What is MSP360 Backup for M365/GW?

MSP360 Backup offers a robust cloud-to-cloud backup solution for both Microsoft 365 and Google Workspace, covering essential services like Exchange Online, Mail, OneDrive, Contacts, SharePoint, and Teams for Microsoft 365, in addition to Gmail, Google Drive, Contacts, Calendar, and Shared Drives for Google Workspace. This service is provided in two versions: Backup for Microsoft 365 and Google Workspace, which serves as a SaaS Backup solution specifically crafted for individual domain users, ensuring comprehensive data protection while facilitating streamlined management and support across the major components of both platforms. For those managing multiple domains, there is a dedicated version called "MSP360 Managed Backup for Microsoft 365 and Google Workspace." This particular edition empowers Managed Service Providers (MSPs) to efficiently manage backups for a diverse range of clients and domains from a single, unified console. Thanks to its flexible licensing, scalability, and straightforward restoration capabilities, this solution significantly bolsters cloud data safety and enhances operational efficiency, making it an ideal choice for MSPs as well as larger enterprises. Moreover, the user-friendly interface greatly enhances the overall experience, allowing for easy navigation and effective management of backups. Ultimately, this innovative approach to data protection meets the growing demands of modern businesses in a seamlessly integrated manner.

Media

Media

Integrations Supported

Microsoft 365
ConnectWise PSA
Google Workspace
Microsoft Entra ID
Microsoft Exchange
Microsoft SharePoint
Microsoft System Center Operations Manager (SCOM)
Microsoft Teams

Integrations Supported

Microsoft 365
ConnectWise PSA
Google Workspace
Microsoft Entra ID
Microsoft Exchange
Microsoft SharePoint
Microsoft System Center Operations Manager (SCOM)
Microsoft Teams

API Availability

Has API

API Availability

Has API

Pricing Information

on request
Free Trial Offered?
Free Version

Pricing Information

$3/user/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

NiCE IT Management Solutions GmbH

Date Founded

1991

Company Location

Germany

Company Website

www.nice.de/microsoft365/

Company Facts

Organization Name

MSP360

Date Founded

2011

Company Location

United States

Company Website

www.msp360.com

Categories and Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

Categories and Features

Backup

Backup Log
Backup Scheduling
Cloud Backup
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Remote Server Options
Secure Data Storage
Web Access / Restoration

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