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What is NiCE Active 365 Management Pack?
Monitoring and Visualizing Microsoft 365 Performance
The deployment of Microsoft 365 can involve numerous intricate components, including Teams, SharePoint, and Exchange, and while failures are rare, they cannot be entirely dismissed.
Due to the interconnected nature of M365 elements, tracking the entire deployment can be quite challenging; for instance, while your Microsoft 365 Service Health Dashboard in the Admin Center may show no reported problems, users might still submit tickets indicating issues with logging into SharePoint.
This complexity is alleviated by the NiCE Active 365 Management Pack, which effectively identifies and highlights performance issues linked to specific users, groups, or mailboxes.
With advanced monitoring capabilities for both infrastructure and applications, organizations can enhance user experience, expedite troubleshooting processes, prevent outages, and ultimately ensure a smoother overall operation.
By leveraging such tools, IT teams can proactively address potential issues before they escalate, fostering a more reliable and efficient Microsoft 365 environment.
What is Microsoft Graph?
Microsoft Graph serves as a pivotal central hub for data and intelligence within the Microsoft 365 framework. This platform presents a unified programmability model that allows users to harness the extensive information offered through Microsoft 365, Windows, and Enterprise Mobility + Security. By utilizing the rich data available via Microsoft Graph, developers can build applications that interact with millions of users across diverse organizations and consumer sectors, fostering innovative solutions tailored to user needs.
In terms of its offerings, what does Microsoft Graph cover?
Microsoft Graph includes REST APIs and client libraries that simplify data access across multiple Microsoft cloud services, which feature:
- Essential Microsoft 365 services such as Bookings, Calendar, Delve, Excel, compliance tools like eDiscovery, Microsoft Search, OneDrive, OneNote, Outlook/Exchange, People (contacts), Planner, SharePoint, Teams, To Do, and Viva Insights, making it a comprehensive solution for productivity.
- Services associated with Enterprise Mobility + Security, such as Advanced Threat Analytics, Advanced Threat Protection, Azure Active Directory, Identity Manager, and Intune, which enhance security and management capabilities.
- Windows services that manage activities, devices, notifications, and Universal Print, ensuring seamless operation within the Windows ecosystem.
- Furthermore, it encompasses Dynamics 365 Business Central, which not only broadens its functional scope but also improves integration possibilities with other Microsoft services and applications, making it an essential tool for businesses aiming for efficiency and connectivity.
Integrations Supported
Microsoft 365
Microsoft Entra ID
Microsoft Exchange
Microsoft SharePoint
Microsoft Teams
AdminGloves SSPR
BrainStorm QuickHelp
Carbide
Darktrace / ENDPOINT
Google Digital Risk Protection
Integrations Supported
Microsoft 365
Microsoft Entra ID
Microsoft Exchange
Microsoft SharePoint
Microsoft Teams
AdminGloves SSPR
BrainStorm QuickHelp
Carbide
Darktrace / ENDPOINT
Google Digital Risk Protection
API Availability
Has API
API Availability
Has API
Pricing Information
on request
Free Version
Free Trial Offered?
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
NiCE IT Management Solutions GmbH
Date Founded
1991
Company Location
Germany
Company Website
www.nice.de/microsoft365/
Company Facts
Organization Name
Microsoft
Date Founded
1975
Company Location
United States
Company Website
learn.microsoft.com/en-us/graph/overview
Categories and Features
Application Performance Monitoring (APM)
Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions
Categories and Features
Data Management
Customer Data
Data Analysis
Data Capture
Data Integration
Data Migration
Data Quality Control
Data Security
Information Governance
Master Data Management
Match & Merge