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What is NiCE Active 365 Management Pack?

Monitoring and Visualizing Microsoft 365 Performance The deployment of Microsoft 365 can involve numerous intricate components, including Teams, SharePoint, and Exchange, and while failures are rare, they cannot be entirely dismissed. Due to the interconnected nature of M365 elements, tracking the entire deployment can be quite challenging; for instance, while your Microsoft 365 Service Health Dashboard in the Admin Center may show no reported problems, users might still submit tickets indicating issues with logging into SharePoint. This complexity is alleviated by the NiCE Active 365 Management Pack, which effectively identifies and highlights performance issues linked to specific users, groups, or mailboxes. With advanced monitoring capabilities for both infrastructure and applications, organizations can enhance user experience, expedite troubleshooting processes, prevent outages, and ultimately ensure a smoother overall operation. By leveraging such tools, IT teams can proactively address potential issues before they escalate, fostering a more reliable and efficient Microsoft 365 environment.

What is Microsoft Graph?

Microsoft Graph serves as a pivotal central hub for data and intelligence within the Microsoft 365 framework. This platform presents a unified programmability model that allows users to harness the extensive information offered through Microsoft 365, Windows, and Enterprise Mobility + Security. By utilizing the rich data available via Microsoft Graph, developers can build applications that interact with millions of users across diverse organizations and consumer sectors, fostering innovative solutions tailored to user needs. In terms of its offerings, what does Microsoft Graph cover? Microsoft Graph includes REST APIs and client libraries that simplify data access across multiple Microsoft cloud services, which feature: - Essential Microsoft 365 services such as Bookings, Calendar, Delve, Excel, compliance tools like eDiscovery, Microsoft Search, OneDrive, OneNote, Outlook/Exchange, People (contacts), Planner, SharePoint, Teams, To Do, and Viva Insights, making it a comprehensive solution for productivity. - Services associated with Enterprise Mobility + Security, such as Advanced Threat Analytics, Advanced Threat Protection, Azure Active Directory, Identity Manager, and Intune, which enhance security and management capabilities. - Windows services that manage activities, devices, notifications, and Universal Print, ensuring seamless operation within the Windows ecosystem. - Furthermore, it encompasses Dynamics 365 Business Central, which not only broadens its functional scope but also improves integration possibilities with other Microsoft services and applications, making it an essential tool for businesses aiming for efficiency and connectivity.

Media

Media

Integrations Supported

Microsoft 365
Microsoft Entra ID
Microsoft Exchange
Microsoft SharePoint
Microsoft Teams

Integrations Supported

Microsoft 365
Microsoft Entra ID
Microsoft Exchange
Microsoft SharePoint
Microsoft Teams
AdminGloves SSPR
Carbide
Darktrace / ENDPOINT
Fleece AI
FlowMate
Hybrid AD Manager
Kore.ai
Microsoft 365 Copilot Chat
Microsoft Outlook
Microsoft Planner
Resource Management for Jira
Rezolve.ai
Sunrise HR Case Management
Sunrise IT Service Management
ip·Solis

API Availability

API Availability

Pricing Information

on request
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

NiCE IT Management Solutions GmbH

Date Founded

1991

Company Location

Germany

Company Website

www.nice.de/microsoft365/

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

learn.microsoft.com/en-us/graph/overview

Categories and Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

Categories and Features

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