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What is Nicereply?

Customer satisfaction survey software available online includes tools for measuring CSAT, Net Promoter Score (NPS), and Customer Effort Score (CES 2.0). Nicereply supports numerous teams from leading companies like Microsoft, Hubspot, and Buffer in their efforts to assess and enhance their customer service performance. - Evaluate Customer Satisfaction, NPS, and CES for individual agents, teams, or across the entire organization. - Boost your survey response rates by up to 200%. - Access your CRM data and establish triggers based on that information. - Acquire three times the feedback without the need for additional emails. You have the flexibility to personalize both the appearance and content of your surveys. - Generate reports, monitor key performance indicators, set objectives, and create actionable insights. This comprehensive tool not only streamlines the feedback process but also empowers businesses to make data-driven decisions for improved customer interactions.

What is AlloReview?

Boost the success of your marketing efforts and gain deeper insights into your clientele by incorporating the feedback you collect into your CRM system. Leveraging real-time analytics enables you to take advantage of favorable reviews while also addressing the concerns of dissatisfied customers. Strive to connect with each customer by actively engaging with their feedback. Our advanced AI technology swiftly analyzes every piece of feedback, facilitating customized responses that accurately reflect the sentiments and satisfaction levels of your customers. This strategy not only enhances the engagement of your loyal supporters but also effectively mitigates the issues faced by unsatisfied clients. By delivering prompt and relevant responses to customer inquiries and concerns, you can greatly enhance their overall experience. Moreover, this approach yields significant cost savings, presenting a financially sound solution with an impressive return on investment of 600%. In the end, the integration of customer feedback into your business processes cultivates loyalty and propels long-term growth, ensuring that you remain responsive to the evolving needs of your customers. By fostering a culture of feedback responsiveness, you also position your brand as one that genuinely values customer input and strives for continuous improvement.

Media

Media

Integrations Supported

Salesforce
Zendesk
Desktop.com
Easyflow
Freshdesk
Front
Gmail
HubSpot Customer Platform
Intercom
LiveAgent
Microsoft Outlook
Microsoft Power BI
Mojo Helpdesk
Pandium
Quickwork
Shopify
Style Intelligence
Trelica
Truto
WhatsApp

Integrations Supported

Salesforce
Zendesk
Desktop.com
Easyflow
Freshdesk
Front
Gmail
HubSpot Customer Platform
Intercom
LiveAgent
Microsoft Outlook
Microsoft Power BI
Mojo Helpdesk
Pandium
Quickwork
Shopify
Style Intelligence
Trelica
Truto
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

$39.00/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Nicereply

Date Founded

2011

Company Location

Slovakia

Company Website

nicereply.com

Company Facts

Organization Name

AlloBrain

Date Founded

2020

Company Location

France

Company Website

www.allobrain.com/alloreview

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

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