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What is Nicereply?

Customer satisfaction survey software available online includes tools for measuring CSAT, Net Promoter Score (NPS), and Customer Effort Score (CES 2.0). Nicereply supports numerous teams from leading companies like Microsoft, Hubspot, and Buffer in their efforts to assess and enhance their customer service performance. - Evaluate Customer Satisfaction, NPS, and CES for individual agents, teams, or across the entire organization. - Boost your survey response rates by up to 200%. - Access your CRM data and establish triggers based on that information. - Acquire three times the feedback without the need for additional emails. You have the flexibility to personalize both the appearance and content of your surveys. - Generate reports, monitor key performance indicators, set objectives, and create actionable insights. This comprehensive tool not only streamlines the feedback process but also empowers businesses to make data-driven decisions for improved customer interactions.

What is Movate?

Movate delivers comprehensive customer clustering solutions that offer profound insights into consumer sentiments, purchasing behaviors, and levels of customer satisfaction, all aimed at enhancing business performance. Additionally, their services encompass Churn Analytics and Customer Experience (CX) enhancements, such as CSAT and NPS metrics, as well as fostering Operational Excellence and improving productivity. Through an AI-driven platform, brands gain an in-depth understanding of customer lifecycles by analyzing and filtering data from a wide range of sources to present actionable insights. This analysis proves invaluable for examining customer churn and purchasing trends, as well as improving customer experience and satisfaction. These insights are now accessible to brands and organizations, empowering them to implement changes across various business areas. Such valuable information is relevant to every aspect of business operations. The platform leverages diverse data sets, including customer satisfaction metrics, support logs, and purchasing patterns based on recency, frequency, and monetary values, ensuring a thorough understanding of customer dynamics. Ultimately, this enables businesses to make informed decisions that drive growth and improve overall customer engagement.

Media

Media

Integrations Supported

Bitium
Desktop.com
Easyflow
Freshdesk
Freshsuccess
Gmail
Groove
LiveAgent
Mojo Helpdesk
Pandium
ProjectManager
Quickwork
SOAtest
Salesforce
Shopify
Stackreaction
TeamSupport
Trelica
Truto
Zapier

Integrations Supported

Bitium
Desktop.com
Easyflow
Freshdesk
Freshsuccess
Gmail
Groove
LiveAgent
Mojo Helpdesk
Pandium
ProjectManager
Quickwork
SOAtest
Salesforce
Shopify
Stackreaction
TeamSupport
Trelica
Truto
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$39.00/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Nicereply

Date Founded

2011

Company Location

Slovakia

Company Website

nicereply.com

Company Facts

Organization Name

Movate

Date Founded

1996

Company Location

United States

Company Website

www.movate.com

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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