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What is Noise Firewall?

Noise Firewall is an innovative software solution designed for call centers and shared workspaces, effectively eliminating ambient sounds that could disrupt customer interactions. By blocking noises like supervisors giving directives, public announcements, and conversations between agents, it ensures that customers experience a clear and professional communication environment. The tool is particularly beneficial for hybrid work models that blend remote and in-office arrangements, allowing for seamless integration. Additionally, Noise Firewall adeptly filters out external non-human sounds, such as car horns or barking dogs, enhancing focus and clarity. This versatile application can be implemented in nearly any telephony setup, supporting both distributed and centralized systems without needing a connection to cloud services. Furthermore, it places a strong emphasis on safeguarding sensitive and personal information from unauthorized listening, complying with strict regulations like HIPAA, FedRAMP, and GDPR. Users can also access a comprehensive dashboard that provides valuable insights into call quality, including a detailed Noise Map of the Call Center, which helps identify and mitigate noise issues effectively. Ultimately, Noise Firewall not only improves the communication experience but also reinforces data privacy in today's dynamic work environments.

What is LumenVox Call Progress Analysis (CPA)?

Clients anticipate efficient and professional communication. The advanced Call Progress Analysis (CPA) software by LumenVox, featuring Voice Activity Detection, equips organizations to effectively connect with and engage customers instantly. Utilizing LumenVox's cutting-edge speech recognition and tone-detection technologies, CPA can accurately differentiate between live individuals and automated systems. This capability enhances the functionality of auto-dialers, enabling improved routing of calls to agents and more effective message delivery. The advantages of this system are numerous: • Payload Accuracy: Enhances the precision of connecting with agents or delivering voicemails, increasing success rates from below 80 percent to nearly 100 percent. • Deployment Flexibility: Offers customization options tailored to specific application behaviors or individual calls, and supports various default profiles across operations. • Noise Filtering: Employs AI-driven technology to effectively separate human voices from background noise. • Legal Compliance: Guarantees adherence to regulatory guidelines while optimizing the advantages of predictive dialing. • Enhanced Customer Engagement: By ensuring accurate connections, businesses can foster stronger relationships with their customers.

Media

Media

Integrations Supported

Avaya Aura
Cisco AnyConnect
Enghouse Interactive Contact Center
Five9
Twilio

Integrations Supported

Avaya Aura
Cisco AnyConnect
Enghouse Interactive Contact Center
Five9
Twilio

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SoliCall

Date Founded

2006

Company Location

Israel

Company Website

solicall.com/noise-firewall/

Company Facts

Organization Name

LumenVox

Date Founded

2001

Company Location

United States

Company Website

www.lumenvox.com

Categories and Features

Categories and Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

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