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What is Nonverbia?

Nonverbia functions as an AI-enhanced sales assistant and coach, designed to elevate the quality of interactions during virtual meetings by analyzing nonverbal cues, vocal inflections, body language, and emotional displays in real-time throughout video calls. This capability facilitates the uncovering of hidden objections, the detection of buying signals, and the evaluation of participant engagement. Supporting more than 100 languages, it provides immediate coaching feedback, enabling sales professionals to swiftly adjust their strategies as conversations unfold. After meetings conclude, Nonverbia generates detailed summaries, updates CRM systems autonomously, recommends personalized follow-up actions, and delivers pipeline insights that include alerts regarding potential risks and deal forecasts. By integrating sales coaching with meeting analytics, it offers valuable perspectives on the conversational dynamics, the status of at-risk deals, and advisable next steps. Ultimately, the goal is to empower teams to increase their sales success by understanding the unspoken aspects of communication and translating those insights into actionable recommendations for improvement. Moreover, this cutting-edge tool cultivates a deeper awareness of interpersonal relationships, significantly boosting the effectiveness of sales interactions. Its multifaceted approach ensures that teams are not only closing more deals but also fostering stronger connections with clients.

What is Augment CXM?

Revolutionize your contact center operations with AI-powered business intelligence that uncovers crucial opportunities to enhance the efficiency of customer service and elevate the customer experience. Our Customer Experience Management (CXM) platform allows you to monitor both digital and voice interactions in real-time, equipping your team with actionable insights to improve the key performance indicators (KPIs) that are most impactful. Augment CXM meticulously analyzes conversations to uncover customer intentions, pertinent products, and the results of interactions, giving you an in-depth understanding of every element involved. Have you ever encountered a sudden surge of unexpected customer inquiries? Augment CXM proactively detects these spikes in conversations and alerts your team, enabling them to tackle the situation before it escalates into a larger issue. Furthermore, it helps you quickly identify whether specific agents are linked to recurring problems within your contact center, allowing you to deliver focused coaching that enhances their capacity to effectively resolve customer issues. This strategy not only boosts individual agent performance but also reinforces the overall effectiveness of your customer service team, ensuring a more seamless experience for your customers. With these insights, you can foster a culture of continuous improvement that keeps your team engaged and empowered.

Media

Media

Integrations Supported

Salesforce
Amazon Connect
Genesys Cloud CX
Gmail
Google Meet
HubSpot CRM
Microsoft Outlook
Microsoft Teams
NICE Enlighten AI
Oracle Cloud Infrastructure
Pipedrive
Slack
Zendesk
Zoom

Integrations Supported

Salesforce
Amazon Connect
Genesys Cloud CX
Gmail
Google Meet
HubSpot CRM
Microsoft Outlook
Microsoft Teams
NICE Enlighten AI
Oracle Cloud Infrastructure
Pipedrive
Slack
Zendesk
Zoom

API Availability

Has API

API Availability

Has API

Pricing Information

$19/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Nonverbia

Company Location

Switzerland

Company Website

nonverbia.com

Company Facts

Organization Name

Augment CXM

Date Founded

2016

Company Location

United States

Company Website

www.augmentcxm.com

Categories and Features

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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