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What is Norby AI?

Provide your product or service information, and Norby will quickly offer precise answers to your customers. In today’s fast-paced world, customer service management can be both exhausting and expensive, primarily because of the repetitive nature of certain tasks. Our aim is to boost the efficiency of your support and sales teams by automating these common inquiries using cutting-edge AI technology. We also make it our mission to ensure that this solution is both accessible and easy to use for small businesses. With Norby handling straightforward queries that could be resolved by simply visiting your website, your team can focus on addressing more intricate matters. Additionally, Norby is engineered to guarantee that the appropriate offer is presented to each customer at the optimal moment, thereby enriching the overall customer journey. By adopting Norby, your business can not only save valuable time but also foster a smoother and more efficient customer interaction workflow, ultimately leading to greater satisfaction and loyalty among your clientele. This innovative approach empowers your teams, allowing them to excel in areas that truly require their expertise.

What is Lyro?

Lyro is an AI-powered customer service agent created by Tidio to help businesses of all sizes—small, mid-market, and enterprise—streamline their support operations and deliver faster, more consistent service. Built with advanced natural language processing, Lyro engages in natural, human-like conversations with customers, reducing wait times and easing the workload for live agents. Capable of resolving up to 64% of customer inquiries automatically, Lyro delivers responses in under 6 seconds. It draws from your company’s support content—like FAQs and help center articles—to provide accurate, on-brand answers, without needing complex setup or training. With seamless integration into your website, Lyro is ready to start helping customers within minutes. Lyro supports multichannel communication, operating across live chat, WhatsApp, Instagram, and Messenger, so customers can reach you wherever they are. It also speaks multiple languages, allowing you to provide quality support to a global audience. Beyond answering questions, Lyro can handle real tasks like checking order status, submitting support tickets, and recommending products based on customer preferences or seasonal trends. While it automates repetitive queries, your human support team can monitor all conversations, jump in when necessary, and ensure sensitive or complex issues are handled with care. Designed with privacy in mind, Lyro ensures your data is never used to train external models, and you retain full ownership over your customer information. It scales with your business, adapting to new content as your knowledge base grows. Lyro is a reliable, cost-effective way to increase your support capacity, improve resolution rates, and enhance the customer experience—without increasing your headcount. Try it free for 7 days. No credit card required.

Media

Media

Integrations Supported

ActiveCampaign
Adobe Commerce
Drupal
Ecwid
Facebook Messenger
Google Tag Manager
Joomla!
OpenCart
Pipedrive
SITE123
Salesforce
Shift4Shop
Squarespace
Tidio
Webydo
Weebly
WhatsApp
Wix
Zapier
Zendesk Sell

Integrations Supported

ActiveCampaign
Adobe Commerce
Drupal
Ecwid
Facebook Messenger
Google Tag Manager
Joomla!
OpenCart
Pipedrive
SITE123
Salesforce
Shift4Shop
Squarespace
Tidio
Webydo
Weebly
WhatsApp
Wix
Zapier
Zendesk Sell

API Availability

Has API

API Availability

Has API

Pricing Information

€0.17 per day
Free Trial Offered?
Free Version

Pricing Information

$749
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Norby AI

Date Founded

2020

Company Location

Estonia

Company Website

norby.io

Company Facts

Organization Name

Tidio

Date Founded

2013

Company Location

United States

Company Website

www.tidio.com/ai-agent/

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Popular Alternatives

Popular Alternatives

FAQ Bot Reviews & Ratings

FAQ Bot

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