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What is North Metric?

North Metric is a specialized application aimed at reducing churn for SaaS businesses that rely on Stripe for their billing processes. By integrating subscription billing data with product usage analytics from platforms like PostHog or Stripe Meters, it can identify customers who may be contemplating cancellation and rank them according to the potential recurring revenue involved. Each customer account receives tailored recommendations for actions such as follow-up check-ins, promotional offers, or payment reminders. Users can choose to approve these suggested actions on a case-by-case basis or set up automated guidelines with defined parameters, but all proposed actions remain inactive until explicitly enabled. Furthermore, a revenue ledger connects retained income to Stripe invoices and assesses the effects on at-risk customers who did not receive any form of intervention. An accompanying churn report, derived from billing information, highlights various risk factors and prioritizes the accounts that should be tackled first. The premium subscription further amplifies the offering by providing ongoing risk evaluations, usage analytics, automated action sequences, and detailed revenue tracking specifically designed for eligible SaaS subscriptions utilizing Stripe. This enhanced suite of features positions North Metric as an invaluable resource for businesses focused on reducing customer attrition and bolstering revenue consistency, ultimately fostering a more resilient subscription model.

What is Cratejoy?

Utilize Cratejoy’s subscription box software, Marketplace, and dedicated support to launch, develop, and expand your business seamlessly. Our supportive team is always accessible via live chat and email whenever assistance is needed, while our blog provides a wealth of educational resources, including detailed how-to guides, enlightening case studies, and engaging webinars. Designed for both new entrepreneurs and established multimillion-dollar companies, our tools are customized to meet your needs at every step of your journey. Subscribers can effortlessly manage their subscriptions from their accounts, which allows them to access customer information and make changes to billing or shipping details with ease. Additionally, with just a few clicks on the customer management interface, they can cancel or refund orders as required. Cratejoy also offers an extensive selection of customizable templates specifically designed for subscription commerce. You can easily monitor key health metrics for your subscription business directly from the Cratejoy dashboard, including Churn, Cancellation analytics, Conversion funnel analytics, Traffic sources, and Lifetime value, equipping you with the insights needed to make strategic decisions and foster growth. Furthermore, Cratejoy empowers you with all the essential resources and tools to successfully navigate the ever-evolving world of subscription commerce. This ensures that you are well-prepared to adapt to challenges and seize opportunities as they arise.

Media

No images available

Media

Integrations Supported

PostHog
Stripe

Integrations Supported

Allied Wallet
ApparelMagic
Arka
Bellwethr
CartStack
Customer.io
Elfsight
Fomo
Fulfillment.com
Integrate.io
LeadDyno
Post Affiliate Pro
ReferralCandy
ShipCalm
ShipMonk
Smartarget
Verde Fulfillment
Xplenty

API Availability

Has API

API Availability

Pricing Information

$109/month
The standard plan is $199/month or $1,990/year. SaaS businesses with under $30,000 in MRR pay $109/month for the first 12 months; after that, the monthly price is $199. A 14-day free trial requires no card. A free churn report is also available.
Free Trial Offered?

Pricing Information

$39 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support

Training Options

Documentation Hub

Training Options

Webinars

Company Facts

Organization Name

North Metric

Date Founded

2025

Company Location

United States

Company Website

www.northmetric.io

Company Facts

Organization Name

Cratejoy

Date Founded

2015

Company Location

United States

Company Website

www.cratejoy.com/sell/

Categories and Features

Churn Prevention

Not specified

Categories and Features

eCommerce

CRM
Channel Management
Data Security
Email Marketing
Inventory Management
Kitting
Promotions Management
Returns Management
Reviews Management
Templates

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