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What is North Metric?

North Metric is a specialized application aimed at reducing churn for SaaS businesses that rely on Stripe for their billing processes. By integrating subscription billing data with product usage analytics from platforms like PostHog or Stripe Meters, it can identify customers who may be contemplating cancellation and rank them according to the potential recurring revenue involved. Each customer account receives tailored recommendations for actions such as follow-up check-ins, promotional offers, or payment reminders. Users can choose to approve these suggested actions on a case-by-case basis or set up automated guidelines with defined parameters, but all proposed actions remain inactive until explicitly enabled. Furthermore, a revenue ledger connects retained income to Stripe invoices and assesses the effects on at-risk customers who did not receive any form of intervention. An accompanying churn report, derived from billing information, highlights various risk factors and prioritizes the accounts that should be tackled first. The premium subscription further amplifies the offering by providing ongoing risk evaluations, usage analytics, automated action sequences, and detailed revenue tracking specifically designed for eligible SaaS subscriptions utilizing Stripe. This enhanced suite of features positions North Metric as an invaluable resource for businesses focused on reducing customer attrition and bolstering revenue consistency, ultimately fostering a more resilient subscription model.

What is Customerscore.io?

Customerscore.io is a software-as-a-service platform designed to anticipate customer churn, identify upsell possibilities, and enhance revenue growth. This tool enables automatic management of customer segments, utilizing triggered communications that are based on health scores. The platform is user-friendly and comes with pre-integrated data, allowing businesses to witness immediate results. Through the application of machine learning, it assesses churn risks and uncovers opportunities for upselling. Additionally, smart alerts keep users updated on significant changes within their customer base. Key functionalities such as customer segmentation, automated outreach, and ongoing health monitoring contribute to more impactful customer engagement. By concentrating on the most effective strategies, Customerscore.io empowers businesses to take decisive actions that not only foster growth but also minimize the risk of losing customers over time. Ultimately, this tool is a vital asset for any business aiming to enhance its customer relationship management.

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Integrations Supported

PostHog
Stripe

Integrations Supported

PostHog
Stripe
Chargebee
HubSpot CRM
Mixpanel
Pipedrive

API Availability

Has API

API Availability

Pricing Information

$109/month
The standard plan is $199/month or $1,990/year. SaaS businesses with under $30,000 in MRR pay $109/month for the first 12 months; after that, the monthly price is $199. A 14-day free trial requires no card. A free churn report is also available.
Free Trial Offered?

Pricing Information

$99/month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

North Metric

Date Founded

2025

Company Location

United States

Company Website

www.northmetric.io

Company Facts

Organization Name

Customerscore.io

Date Founded

2023

Company Location

Czech Republic

Company Website

customerscore.io

Categories and Features

Churn Prevention

Not specified

Categories and Features

Churn Prevention

Not specified

Customer Success

Not specified

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