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ServiceaideServiceaide offers a user-friendly service management solution that can be deployed in a matter of weeks instead of taking months. You will experience a tangible return on investment with minimal administrative costs and swift implementation. This adaptable platform can be utilized either on-premises or through cloud services. Built on ITIL best practices, Serviceaide encompasses all the essential components your team needs. You have the flexibility to choose the environment that aligns with your technological, infrastructural, and compliance requirements. Furthermore, Serviceaide stands out as a comprehensive and cost-effective option, equipping IT personnel with the necessary tools to handle everything from ticketing to incident, change, and asset management efficiently. In addition to its robust functionalities, Serviceaide includes a virtual agent, self-service portals, and AI-driven features to enhance both analyst and user productivity. By automating processes across technical workflows and business services, organizations can significantly boost their operational agility. This makes Serviceaide not just a solution, but a strategic partner in driving business success.
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ManageEngine ServiceDesk PlusServiceDesk Plus Cloud stands out as a premier online service desk software, designed for ease of use and powered by ManageEngine, the IT segment of Zoho. This SaaS solution enables organizations to deliver exceptional support services to their customers. With over 100,000 IT service desks globally leveraging this cloud-based ticketing platform, it streamlines the process of tracking and managing IT tickets, facilitating faster issue resolution and enhancing user satisfaction. Featuring ready-to-use ITIL workflows, the software allows for comprehensive management of the entire lifecycle associated with IT issues, problems, and projects. Users can establish support SLAs, define escalation procedures, and maintain compliance with organizational standards. Additionally, it automates the distribution, categorization, and classification of tickets, adhering to pre-established business rules. Timely notifications and alerts can be configured to promote prompt ticket resolution. By empowering users with greater control and minimizing the need for in-person visits, the platform includes a service catalog and self-service portal, enabling users to create and track their own tickets while also searching for potential solutions. This user-centric approach not only optimizes service delivery but also fosters an environment of self-sufficiency.
What is NorthStar Navigator?
NorthStar empowers organizations to seamlessly integrate threat intelligence and business insights, facilitating a risk-oriented strategy for their vulnerability management initiatives. The platform streamlines the gathering, standardization, unification, and analysis of data related to threats, assets, software, and vulnerabilities. By utilizing a clear scoring system, NorthStar eliminates the cumbersome and manual task of determining the priority for addressing vulnerabilities, thus enhancing overall efficiency. This innovative approach not only saves time but also ensures that resources are allocated effectively to mitigate risks.
What is Data Resource Manager (DRM)?
The Data Resource Manager stands out as the most advanced system for transporting data, automating processes, and discovering assets in the current market. By merging years of expertise with cutting-edge technology, DRM enables secure information transfer and processing between your server and a myriad of target systems, ranging from a handful to thousands. It empowers you to maintain control over your vital business data.
You can gather, share, and manage various types of information, such as sales metrics, payroll details, electronic signage files, software updates, and sensor data, while also ensuring the backup of essential data from remote sites.
In addition, DRM Assets leverages the core capabilities of DRM to streamline asset discovery within a distributed network effortlessly; all it takes is the push of a button. This system provides real-time insights into disk space, network configurations, ARP tables, actively running processes, and installed software. Furthermore, it offers detailed information regarding current network connections, latency, jitter, mapped drives, and overall system performance, making it an indispensable tool for efficient data management.
Integrations Supported
AT&T Alien Labs Open Threat Exchange
Aloha EPOS
Amazon EC2
AppScan
BackBox Linux
CylanceENDPOINT
Ivanti Neurons for Patch Management
Ivanti Neurons for RBVM
Microsoft Entra ID
Microsoft System Center
Integrations Supported
AT&T Alien Labs Open Threat Exchange
Aloha EPOS
Amazon EC2
AppScan
BackBox Linux
CylanceENDPOINT
Ivanti Neurons for Patch Management
Ivanti Neurons for RBVM
Microsoft Entra ID
Microsoft System Center
API Availability
Has API
API Availability
Has API
Pricing Information
$8 per device
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
NorthStar.io, Inc.
Date Founded
2006
Company Location
United States
Company Website
northstar.io
Company Facts
Organization Name
Mlink.com
Date Founded
2003
Company Location
United States
Company Website
mlink.com/data-resource-manager.html
Categories and Features
Asset Tracking
Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Depreciation Tracking
Disposal Tracking
Inventory Management
Location Tracking
QR Codes
Reservations
Service History
CMDB
Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
Vulnerability Management
Asset Discovery
Asset Tagging
Network Scanning
Patch Management
Policy Management
Prioritization
Risk Management
Vulnerability Assessment
Web Scanning
Categories and Features
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management