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What is Numr CXM?

Numr CXM decodes customer emotions to craft intelligent strategies that enhance sales and reduce customer churn. We employ AI-driven surveys, advanced dashboards, and automated action plans to remain proactive in understanding and addressing customer needs. Our cutting-edge AI platform is transforming the landscape of customer experience management. By analyzing the core of customer interactions, our technology utilizes generative AI to facilitate meaningful dialogues that reveal the emotions and choices shaping customer behavior. This deep insight enables us to provide actionable intelligence that significantly influences ROI, equipping businesses to make choices that resonate with their audience. We specialize in translating complex data into actionable strategies, helping our clients not only meet but exceed customer expectations while fostering growth. By gathering insights from AI surveys, live chats, and sales interactions, we offer a holistic perspective on customer engagements, ensuring that every detail is accounted for. Our dedication to enriching customer experiences through data-driven insights establishes us as frontrunners in the industry, continually pushing the boundaries of what is possible. In this rapidly evolving market, our innovative solutions allow businesses to thrive and build lasting relationships with their customers.

What is Daisee?

Daisee creates innovative technology designed to provide profound insights into the behavioral, emotional, and commercial interactions of customers. Utilizing a groundbreaking digital quality scorecard, Daisee automatically evaluates every customer interaction, pinpointing quality assurance challenges that necessitate human attention in critical aspects like compliance, communication, and conduct. This advanced software enables organizations to look beyond mere words and discover the underlying emotions present in their conversations, revealing the true thoughts and feelings of customers. With its ease of deployment across various telephony systems, Daisee empowers businesses to swiftly generate value. Currently, Daisee operates globally, with services available in Australia, New Zealand, and the United States, thereby expanding its reach and enhancing customer experiences worldwide.

Media

Media

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Salesforce
Zendesk
Freshdesk
HubSpot Sales Hub
Zapier

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Salesforce
Zendesk
Avaya Aura
Dubber
MiCloud Connect
MiCloud Flex
MiContact Center Business
Microsoft Azure
Oracle CPQ
Qlik Cloud Analytics
Tableau
Vonage Business
Vonage Contact Center
Zoho CRM
contactSPACE

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$89/month
This is an all you can eat monthly charge.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Numr CXM

Date Founded

2019

Company Location

Canada

Company Website

www.numrcxm.com

Company Facts

Organization Name

daisee

Date Founded

2017

Company Location

Australia

Company Website

www.daisee.com

Categories and Features

Customer Experience

Not specified

Categories and Features

AI Call Center

Not specified

AI Insurance

Not specified

Artificial Intelligence

For Healthcare
For Sales
For eCommerce
Machine Learning
Natural Language Processing
Predictive Analytics
Process/Workflow Automation

Business Intelligence

Dashboard
Data Analysis
Key Performance Indicators
Performance Metrics
Trend / Problem Indicators
Visual Analytics

Business Performance Management

Ad hoc Analysis
Dashboard
Key Performance Indicators
Predictive Analytics
Quantitative Analysis
Scorecarding

Call Center

Inbound Call Center
Outbound Call Center
Reporting/Analytics

Claims Processing

Compliance Management
Customer Management

Compliance

Compliance Tracking
HIPAA Compliance
Risk Management

Customer Communications Management

Multi-Channel Communications

Customer Experience

Analytics
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Text Analysis

Customer Service

Call Center Management
Performance Metrics
Self Service Portal

HIPAA Compliance

Compliance Reporting
For Healthcare
Remediation Management
Risk Management

Insurance Claims Management

Fraud management
Reporting

Natural Language Processing

Part-of-Speech Tagging

Patient Engagement

Appointment Scheduling

Qualitative Data Analysis

Quantitative Content Analysis
Sentiment Analysis

Quality Management

Complaint Management
Compliance Management
Risk Management
Training Management

Sales Coaching

Assessments
Goal Setting / Tracking
Performance Metrics

Telemedicine

HIPAA Compliant

Transcription

AI / Machine Learning
Natural Language Processing (NLP)

Workforce Management

Performance Appraisal

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