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What is Numr CXM?

Numr CXM decodes customer emotions to craft intelligent strategies that enhance sales and reduce customer churn. We employ AI-driven surveys, advanced dashboards, and automated action plans to remain proactive in understanding and addressing customer needs. Our cutting-edge AI platform is transforming the landscape of customer experience management. By analyzing the core of customer interactions, our technology utilizes generative AI to facilitate meaningful dialogues that reveal the emotions and choices shaping customer behavior. This deep insight enables us to provide actionable intelligence that significantly influences ROI, equipping businesses to make choices that resonate with their audience. We specialize in translating complex data into actionable strategies, helping our clients not only meet but exceed customer expectations while fostering growth. By gathering insights from AI surveys, live chats, and sales interactions, we offer a holistic perspective on customer engagements, ensuring that every detail is accounted for. Our dedication to enriching customer experiences through data-driven insights establishes us as frontrunners in the industry, continually pushing the boundaries of what is possible. In this rapidly evolving market, our innovative solutions allow businesses to thrive and build lasting relationships with their customers.

What is MirrorWave?

Transform your customer relationships into profitable assets with MirrorWave by prioritizing action over mere inquiry, utilizing our cutting-edge feedback system. Our methodology focuses on continuously engaging with individuals through a set of three essential questions over time, which helps us track the development of their experiences and understand the factors influencing any shifts. Our innovative longitudinal platform enables us to create personalized relationship narratives that help businesses maintain a steady cadence of attentive listening and proactive engagement. MirrorWave is designed for organizations that are dedicated to cultivating enduring relationships, whether they are with individual clients, strategic partners, or collaborative alliances. Our initiatives have empowered companies to cut their dissatisfied customer numbers in half while achieving an impressive increase of 2.3 times in highly satisfied clients. By harnessing these unique insights that stem from authentic transformations, businesses can devise powerful strategies that truly resonate with their target audience. This focus on grasping customer dynamics not only nurtures loyalty but also paves the way for sustainable growth, ensuring that organizations can thrive in an ever-evolving market landscape. Ultimately, MirrorWave stands as a beacon for those aiming to elevate their customer engagement to unprecedented levels.

Media

Media

Integrations Supported

Freshdesk
HubSpot CRM
HubSpot Customer Platform
HubSpot Sales Hub
Salesforce
Zapier
Zendesk

Integrations Supported

Freshdesk
HubSpot CRM
HubSpot Customer Platform
HubSpot Sales Hub
Salesforce
Zapier
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Numr CXM

Date Founded

2019

Company Location

Canada

Company Website

www.numrcxm.com

Company Facts

Organization Name

MirrorWave

Date Founded

2009

Company Location

New Zealand

Company Website

www.mirrorwave.com

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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