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Ratings and Reviews 0 Ratings
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What is OBI Engage?
Experience the revolutionary features of OBI Engage, which integrates social media, messaging platforms, reviews, live chat, and chatbots into one cohesive solution for exceptional customer interaction and online support. This system enables you to provide tailored and immediate customer service across multiple channels, such as social media, live chat, review platforms, and messaging services, fostering a base of satisfied and loyal customers. With OBI Engage, managing all online conversations becomes effortless through a centralized dashboard, while the inclusion of smart chatbots streamlines your service processes for greater efficiency. Moreover, the platform is equipped with sophisticated workflows, case management capabilities, and integration options with third-party systems, ensuring high-quality service delivery. The built-in monitoring feature keeps you updated on your brand's online reputation, allowing you to respond swiftly to customer mentions. In addition, you can easily create, schedule, and share posts on various social media networks using an intuitive content calendar, and thoroughly analyze the success and reach of your marketing campaigns with detailed social analytics and reporting. This comprehensive approach guarantees that your engagement methods remain agile and attuned to the needs of your audience, ultimately paving the way for continuous improvement in customer relations.
What is Nightbot?
Nightbot is a cloud-based chatbot designed to automate interactions in live stream chats across various platforms like Twitch, YouTube, Trovo, and Noice, enabling streamers to focus more on content creation. It includes a user-friendly dashboard that provides important metrics regarding chat engagement, frequently used commands, and other relevant statistics. Users have the flexibility to customize numerous settings to align with their specific preferences. The bot features spam filters that efficiently remove unwanted messages and allows for the creation of personalized commands to address common questions or promote content. Additionally, Nightbot keeps comprehensive, searchable logs of chat interactions, making it simple to revisit deleted messages or track banned users. Its capabilities extend to song requests from YouTube, a giveaway system for randomly selecting winners among viewers, and timers that post messages automatically at designated intervals. Furthermore, advanced functionalities allow for the recognition of loyal viewers as regulars, granting them extra permissions, and it supports command variables that facilitate dynamic responses by processing user inputs and accessing remote APIs for enhanced engagement. This versatile tool not only boosts viewer interaction but also simplifies the moderation tasks for streamers, allowing them to create a more engaging and organized live streaming experience. Overall, Nightbot acts as an essential companion for streamers aiming to optimize their chat environments.
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
OBI4wan
Date Founded
2011
Company Location
Netherlands
Company Website
www.obi4wan.com/nl/producten/webcare/
Company Facts
Organization Name
Nightbot
Company Website
nightbot.tv/
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Social Media Management
Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring
Categories and Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
