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What is OPERA Cloud Central?

OPERA Cloud Central unifies various features and data from the OPERA Cloud platform into a singular, user-friendly interface that requires just one login. This seamless integration supports efficient brand management across multiple domains such as sales, customer service centers, distribution channels, loyalty initiatives, and platform configurations, offering a comprehensive view of business activities across various properties. Sales personnel and agents gain instant access to critical information regarding inventory, pricing, and account metrics; representatives in contact centers enjoy a straightforward interface that speeds up the reservation process; and hotel groups can monitor global sales prospects, manage event reservations, and synchronize operations across numerous properties all from one central platform. The centralized control of rates and room availability ensures consistency while permitting flexible pricing through interactive map- and list-view formats. Additionally, lead and account management tools play a vital role in converting inquiries into confirmed bookings, thereby improving visibility throughout the entire portfolio and enhancing operational efficiency. This all-encompassing strategy not only streamlines workflows but also greatly boosts customer satisfaction and drives business expansion, positioning organizations for greater success in a competitive marketplace. Ultimately, OPERA Cloud Central represents a significant advancement in hospitality management technology.

What is Cendyn Call Center?

Cendyn delivers robust online solutions tailored for all your call center needs, featuring adaptable workflows and advanced tools for reservation agents, as well as seamless integration with loyalty programs and voice services. Equipping your agents with comprehensive access to your rates, inventory, and property details enables them to promptly address inquiries about the property, secure the most suitable room or rate plan for guests, and facilitate multi-room and multi-rate bookings within a single reservation. It is also feasible to achieve deep integration with loyalty or player programs, allowing data from diverse sources to converge into a unified platform that provides reservation agents with a holistic view of your most loyal and high-value clientele. This strategic approach not only enhances your return on investment but also encourages more direct bookings while streamlining the handling of reservation calls, ultimately leading to reduced operational expenses. Additionally, Pegasus CRS reporting solutions empower you to monitor crucial metrics such as conversion rates, average talk times, and reasons for denials, ensuring that you can make informed decisions to improve your services.

Media

Media

No images available

Integrations Supported

OPERA Cloud PMS
Oracle Hospitality Suite8
Oracle MICROS POS
Simphony POS

Integrations Supported

OPERA Cloud PMS
Oracle Hospitality Suite8
Oracle MICROS POS
Simphony POS

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Oracle

Date Founded

1977

Company Location

United States

Company Website

www.oracle.com/hospitality/products/opera-central/

Company Facts

Organization Name

Cendyn

Date Founded

1996

Company Location

United States

Company Website

go.cendyn.com/cendyn/sourceforge/call-center

Categories and Features

Reservations

Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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