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What is OPERA Room Reservations?

Oracle Hospitality OPERA Room Reservations provides a comprehensive database to effectively manage room inventory, streamlining the process for a variety of reservation types such as individual, group, corporate, travel agent, multi-leg, multi-rate, and waitlisted bookings. This integrated platform is tailored for smooth reservation management across various locations and properties, featuring intuitive sales interfaces that aid agents in efficiently navigating the booking process. Moreover, it boasts automated multi-tiered rate and inventory management controls, accommodating intricate functions such as shared reservations and loyalty programs. By offering innovative solutions that allow for adjustments based on specific business requirements, the Oracle Hospitality OPERA Room Reservation System promotes the seamless exchange of crucial operations between the central system and property applications. Consequently, it creates a single repository for portfolio data, which significantly minimizes the steps needed to finalize reservations. This centralized database not only assures easy access to essential property information but also significantly boosts the efficiency of managing reservations. Ultimately, the system enhances operational effectiveness, ensuring that both staff and guests have a smoother experience throughout the reservation journey.

What is Cendyn Call Center?

Cendyn delivers robust online solutions tailored for all your call center needs, featuring adaptable workflows and advanced tools for reservation agents, as well as seamless integration with loyalty programs and voice services. Equipping your agents with comprehensive access to your rates, inventory, and property details enables them to promptly address inquiries about the property, secure the most suitable room or rate plan for guests, and facilitate multi-room and multi-rate bookings within a single reservation. It is also feasible to achieve deep integration with loyalty or player programs, allowing data from diverse sources to converge into a unified platform that provides reservation agents with a holistic view of your most loyal and high-value clientele. This strategic approach not only enhances your return on investment but also encourages more direct bookings while streamlining the handling of reservation calls, ultimately leading to reduced operational expenses. Additionally, Pegasus CRS reporting solutions empower you to monitor crucial metrics such as conversion rates, average talk times, and reasons for denials, ensuring that you can make informed decisions to improve your services.

Media

Media

No images available

Integrations Supported

Atomize
Bowo
FLEXIPASS
MeetingPackage
OPERA Cloud PMS

Integrations Supported

Atomize
Bowo
FLEXIPASS
MeetingPackage
OPERA Cloud PMS

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Oracle Hospitality

Date Founded

1977

Company Location

United States

Company Website

www.oracle.com/industries/hospitality/products/hotel-reservation-software/

Company Facts

Organization Name

Cendyn

Date Founded

1996

Company Location

United States

Company Website

go.cendyn.com/cendyn/sourceforge/call-center

Categories and Features

Reservations

Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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Oracle Hospitality