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What is OPUS?

OPUS stands out as a premier no-code AI platform designed specifically for the industrial sector, enabling users to effectively model both equipment and processes. By utilizing OPUS, organizations can access a wide array of benefits including insights for process optimization, predictive maintenance, reduced energy consumption, enhanced productivity, precise forecasting, greater asset reliability, diminished maintenance expenditures, improved planning capabilities, and valuable ESG reporting with carbon reduction insights. Teams can leverage this platform without needing any programming skills, allowing them to extract insights from their data and anticipate future scenarios effortlessly. Dive deeper into your asset's data like never before, revealing unforeseen correlations that may not have been immediately apparent. Conducting root cause analysis on specific components can help direct your efforts where they matter most, ensuring efficient use of resources. The automated AI predictive insights provided by OPUS enable strategic planning for interventions and empower you to make well-informed business decisions confidently. With the capability for rapid deployment and receiving AI model results in mere minutes after creation, organizations can harness the full potential of their existing operational data, leading to tangible returns on investment with the expertise of their current team of asset engineers, operators, and maintenance managers. Transform your entire facility, plant, or work site by tapping into the remarkable potential of automated AI and witness the significant improvements in operational efficiency and effectiveness. Seize the opportunity to elevate your industrial processes to new heights with OPUS.

What is EvaluAgent?

Our Quality Assurance Platform is specifically crafted to enable Contact Centers such as yours to significantly improve the overall experiences of customers, agents, and users, leading to enhanced outcomes. By simply responding to a few easy questions, you can evaluate your current status on the journey to Smart Quality, and we will provide personalized suggestions to advance your QA methodologies. Minimize risks by aggregating customer insights, performance indicators, and text analysis to quickly identify conversations that warrant your attention. Effortlessly integrate and access interactions, survey responses, and performance analytics within the most extensive QA and enhancement platform on the market. Automatically assess each call, email, and chat exchange to detect lapses in customer experience and compliance. Tailor your own signals and filters to direct specific conversations to your QA team for comprehensive assessment and investigation of underlying issues. Generate actionable reports that can be effectively leveraged by your business. Furthermore, demonstrate the return on investment by monitoring how your QA efforts improve operational efficiency, stimulate sales, and elevate satisfaction for both customers and employees. By utilizing our platform, you can uphold exceptional standards while also nurturing a culture of perpetual improvement throughout your organization, ultimately leading to a more engaged workforce and delighted customers.

Media

Media

Integrations Supported

AVEVA PI System
AWS App Mesh
Aspen HYSYS
Azure Industrial IoT
ControlST
FactoryTalk Historian
Microsoft Entra ID
PowerLogic ION EEM
Siemens APM

Integrations Supported

Aircall
Assembled
Beam AI
Motileo
Nango
Pandium
Ploy
Wix Answers
Wufoo
Zapier

API Availability

API Availability

Pricing Information

Competitive pricing structure based on number of sensors. Included unlimited users and AI model development.

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

VROC

Date Founded

2016

Company Location

Australia

Company Website

vroc.ai/products/opus/

Company Facts

Organization Name

EvaluAgent

Date Founded

2012

Company Location

United Kingdom

Company Website

www.evaluagent.com

Categories and Features

Artificial Intelligence

Machine Learning
Predictive Analytics
Rules-Based Automation

No-Code Development

AI-Assisted Development
Data Aggregation and Publishing
Deployment Management
Drag & Drop
Integrations Management
Iteration Management
Performance Monitoring
Templates
Visual Modeling

Root Cause Analysis

Not specified

Categories and Features

Call Center

Real-time Chat
Reporting/Analytics

Call Monitoring

Not specified

Root Cause Analysis

Not specified

Text Analytics

Not specified

Workforce Management

Performance Appraisal
Skills Tracking

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