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What is OTOBO?
Streamline your operations by avoiding the common pitfalls of missed inquiries, unnecessary exchanges, and the annoyance of incomplete details through effective organization and transparency. OTOBO stands out as a flexible solution that integrates effortlessly with your specific organizational needs. Initially developed as a variant of the ((OTRS)) Community Edition, it now boasts a completely redesigned service portal. You have the option to manage the system on your own or let us take care of it, giving you complete control and flexibility. Even after the retirement of OTRS 6, OTOBO remains supported with ongoing security updates and new features. The customer portal acts as the central hub for both your clients and team members, designed with a modern, attractive, and intuitive interface. This overhaul prioritizes a sleek, up-to-date look that significantly enhances user satisfaction. The newly structured layout not only eases navigation within OTOBO but also elevates the quality of the requests you handle, thereby optimizing the support process. By implementing OTOBO, your organization can enhance communication and boost overall productivity while creating a more positive experience for users. Additionally, the ongoing support and updates ensure that your system remains cutting-edge and efficient.
What is LBi HR HelpDesk?
HR HelpDesk distinguishes itself as a leading software solution designed for automated management of HR cases and call tracking. Known as HR Case Management, this platform empowers human resources departments and service centers to manage employee inquiries efficiently, thus improving service delivery, optimizing workflows, and ensuring timely case resolution. With extensive experience in the HR software market, our committed team has a profound understanding of HR professionals' requirements, having worked alongside thousands to enhance our software offerings over time. This insight is crucial, allowing HR personnel to concentrate on strategic initiatives rather than getting overwhelmed by repetitive employee questions. By facilitating easy access to pertinent information, we significantly enhance the contribution of HR to the organization. Alleviating workplace frustration not only boosts employee engagement but also cultivates a more effective work environment. When employees can quickly locate the information they seek, they are more inclined to focus on their passions within their roles, which ultimately contributes to the overall success of the organization. As a result, the organization can experience improved retention rates and a stronger commitment from its workforce.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Free
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
OTOBO
Company Location
Germany
Company Website
otobo.de/en/
Company Facts
Organization Name
LBi Software
Date Founded
1982
Company Location
United States
Company Website
www.lbisoftware.com
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Human Resources
360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management