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What is OXARI?
OXARI is a comprehensive ITSM-class ServiceDesk solution tailored for professionals, fully compliant with ITIL standards, and equipped with essential tools for IT teams.
ADVANTAGES OF IMPLEMENTATION
As a versatile platform, OXARI facilitates the deployment of a professional ITSM Class system that adheres to ITIL guidelines, offering a suite of tools designed to support IT teams in managing intricate business processes effectively. Its modular architecture and contemporary user interface empower users to customize any Asset Management or CMDB, ServiceDesk workflow, and MDM logic according to their specific needs. Furthermore, the system is accessible through any web browser, and users have the ability to create and modify all user interface components to suit their preferences.
FLEXIBLE CONFIGURATIONS
A key feature of OXARI is its rule-based management system, which grants users the ability to create a multitude of patterns composed of defined actions and rules, thereby enhancing the overall adaptability of the platform. This flexibility ensures that organizations can tailor the system to their unique operational requirements and workflows.
What is Broadcom Service Desk Manager?
Broadcom Service Desk Manager is an enterprise IT service management solution designed to streamline support operations, improve issue resolution times, and enhance digital experiences for both support analysts and end users. As a core component of the Broadcom Service Management portfolio, the platform delivers collaborative, mobile-enabled, and automation-driven capabilities that help organizations modernize IT support processes across complex enterprise environments. The solution features the xFlow Analyst Experience, which provides contextual workspaces, personalized tools, and application launchers that help analysts work more efficiently and improve support quality. Service Point offers a user-friendly, search-centric self-service portal that allows employees and customers to independently access services, support resources, and knowledge content without requiring traditional ticket submissions. Service Desk Manager also integrates NLP-driven ticket categorization, automated workflows, remote troubleshooting, chat functionality, and intelligent support automation to accelerate incident management and improve customer experiences. The platform’s robust Configuration Management Database (CMDB) and integrated change management capabilities support root cause analysis, lifecycle orchestration, and improved visibility into enterprise infrastructure relationships. Mobile accessibility allows both analysts and end users to interact with support services anytime and anywhere using virtually any device. The solution also provides advanced business analytics through embedded dashboards, reporting tools, cost analysis features, and business metrics libraries that help organizations monitor performance and make data-driven decisions. Broadcom supports the platform with professional services, partner programs, educational resources, community forums, and technical support to help organizations maximize the effectiveness of their IT service management strategies.
API Availability
Has API
API Availability
Pricing Information
$7/month/user
Price depends on selected functionality.
Free Trial Offered?
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Android
Windows
On-Prem
Linux
Supported Platforms
SaaS
Windows
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Company Facts
Organization Name
Infonet Projekt SA
Date Founded
1995
Company Location
Poland
Company Website
www.oxari.com
Company Facts
Organization Name
Broadcom
Date Founded
1991
Company Location
United States
Company Website
www.broadcom.com/products/software/service-management/service-desk-manager
Categories and Features
CMDB
Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Relationship Mapping
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Cost Tracking
IT Service Management
Inventory Management
Maintenance Management
Supplier Management
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Change Management
Configuration Management
Dashboard
Incident Management
Problem Management
Self Service Portal
Mobile Device Management (MDM)
Automatic Device Recognition
Data Management
Deployment Management
Inventory Management
Maintenance Utilities
Remote Update / Installation
Software Management
Synchronization Management
Wireless Network Support
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Remote Control
SLA Management
Self Service Portal
Categories and Features
IT Service
IT Asset Management
Incident Management
Knowledge Management
Self Service Portal
ITSM
Asset Tracking
Contract/License Management
Project Management
Release & Deployment Management