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What is OdinText Text Analytics?

Customer Intelligence operates at the intersection of Customer Experience and Business Intelligence, revealing the crucial connection between customer feelings and the performance indicators that drive business success. Through Explore, your organization can leverage essential insights to make impactful and well-informed decisions. The feedback, surveys, and support interactions you gather from customers can be analyzed more thoroughly using OdinExplore, allowing for a deeper understanding of the data. By delving into the themes found within customer feedback, you can pinpoint the topics that resonate the most with your audience. Explore includes beneficial features such as auto-terms, the development of key topics, application of dictionaries, and analysis of emotional sentiment. Additionally, you have the option to segment your data based on various demographics, ratings, or time periods to uncover distinctions among different customer groups. Conducting multiple experiments can lead to new discoveries about varied customer segments and products, ultimately refining your business strategies accordingly. This holistic methodology not only improves comprehension but also fosters ongoing enhancements in customer engagement, ensuring that your strategies remain aligned with customer expectations. By continually adapting to these insights, organizations can stay ahead in a competitive market.

What is ContactRelief?

Our cloud-driven systems, backed by a dedicated team of analysts, are in constant operation, monitoring alerts from a variety of public and private channels, as well as real-time news updates, to keep you well-informed at all times. The Disaster Decision Engine from ContactRelief plays a crucial role in identifying various factors affecting your customers, whether the threats arise from natural disasters or human activities, offering you critical insights in real-time to mitigate risks and improve your response in urgent scenarios. With direct connections to multiple alerting authorities, our systems guarantee that you receive disaster alerts within a mere five minutes, enabling a swift understanding of your customers' situations and allowing for an effective response. Moreover, disaster zones are visually depicted on interactive maps with color-coded layers that help in the rapid identification of various events, and you can easily adjust these layers to focus on specific occurrences. You can also receive instant notifications on your mobile device through the ContactRelief app, which is accessible on both iOS and Android platforms, ensuring that you remain connected and informed no matter your location. This all-encompassing strategy not only enhances your situational awareness but also encourages proactive decision-making during crisis times, ultimately leading to better outcomes for both your organization and your clients. In this way, you can ensure that you are always one step ahead when it comes to managing potential disasters.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$999 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OdinAnswers

Company Location

United States

Company Website

odinanswers.com/platform/

Company Facts

Organization Name

ContactRelief

Date Founded

2017

Company Location

United States

Company Website

www.contactrelief.com/Product/Discover

Categories and Features

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

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