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What is Ojin?

Ojin is a digital platform tailored for the creation and implementation of real-time AI agents that feature a visual avatar, an interactive voice, and advanced conversational abilities. The Human Agents capability incorporates elements such as speech recognition, responses generated by language models, speech synthesis, and an animated facial representation, all within a user-friendly web interface that enables customization through templates or user-generated content for website integration. Furthermore, developers can utilize Ojin's Human Portrait model via an HTTP/WebSocket API, which can be integrated into their applications and agent frameworks like Pipecat and LiveKit Agents. Targeting businesses, creators, and developers, the platform aims to improve interactive customer support, sales, onboarding, education, training, and brand engagement efforts. Upcoming features are anticipated to include self-service subscription options, usage credits, and a fully managed enterprise solution, providing a spectrum of choices to accommodate various user requirements. This flexibility positions Ojin as an attractive option for anyone seeking to incorporate AI-enhanced interactions into their offerings, as it caters to a wide array of applications in different sectors.

What is Cognigy.AI?

Cognigy.AI is a sophisticated conversational AI platform tailored for enterprises, aimed at automating customer interactions across multiple channels, such as voice and chat. By utilizing cutting-edge natural language understanding (NLU) and large language models (LLMs), it allows companies to develop smart AI agents that engage in personalized, human-like dialogues. The platform's strong integration features enable it to connect effortlessly with existing contact center and CRM systems, thereby enhancing the orchestration of customer experiences. Additionally, Cognigy.AI introduces Agentic AI, which features autonomous, goal-driven agents capable of independent thought, adaptation, and collaboration with both AI and human agents, effectively managing intricate queries with agility and accuracy. This all-encompassing solution not only facilitates the streamlining of customer service operations but also boosts engagement levels and increases efficiency in addressing customer inquiries, ultimately transforming the way businesses interact with their clients. With its innovative tools and capabilities, Cognigy.AI positions organizations to thrive in the competitive landscape of customer service.

Media

No images available

Media

Integrations Supported

LiveKit
Pipecat

Integrations Supported

8x8 Contact Center
Alexa
BambooHR
Dialogflow
Dimension Labs
Elasticsearch
Firebase
Genesys Cloud CX
Genesys Cloud EX
Google Assistant
HubSpot Customer Platform
Intercom
Microsoft Teams
Salesforce
Sunshine Conversations
Tungsten Communications Manager
Twilio
UiPath

API Availability

Has API

API Availability

Has API

Pricing Information

$8/month
The Creator plan is $8 per month with annual billing and includes 10,800 credits per year.
Free Trial Offered?

Pricing Information

Volume based pricing
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Ojin

Date Founded

2020

Company Location

Germany

Company Website

ojin.ai/

Company Facts

Organization Name

NiCE Cognigy

Company Location

Germany / United States

Company Website

www.cognigy.com

Categories and Features

AI Agent Builders

Not specified

Conversational AI

Not specified

Categories and Features

Agentic AI

Not specified

Agentic Orchestration

Not specified

AI Agent Builders

Not specified

AI Agents

Not specified

AI Assistants

Not specified

AI Employees

Not specified

AI Orchestration

Not specified

AI Voice Agents

Not specified

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Generative AI

Not specified

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Text to Speech
Voice Customization

Live Chat

Canned Responses
Customizable Branding
Proactive Chat
Third Party Integration
Transfers / Routing

Voice Bot

Not specified

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