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What is Oktopost?

Oktopost provides B2B companies with tools for social media management, social listening, and employee advocacy, which help to enhance their brand presence across social platforms and assess the true influence of social media on their business outcomes. By utilizing Oktopost, marketers can foster deeper connections with both customers and potential clients, gain valuable insights, and demonstrate the return on investment effectively. This comprehensive approach not only strengthens brand visibility but also drives strategic decision-making based on measurable results.

What is CX Index?

The platform facilitates the gathering of customer insights while providing an assortment of tools to amplify this feedback, which ultimately enhances the overall customer experience. Moreover, it grants access to a variety of resources aimed at strengthening brand reputation and improving interactions with consumers across leading social media platforms. With sophisticated integrations and automation features, engaging with customers has never been more straightforward. The positive correlation between enhanced customer loyalty and retention directly contributes to improved returns on investment. By thoroughly examining feedback, businesses can achieve greater operational efficiency and improve the quality of their customer experience delivery. You are capable of capturing and evaluating customer sentiments at any time across multiple channels, turning feedback into insights that can significantly boost your business’s financial health. Empower your teams to transform dissatisfied customers into passionate advocates for your brand. Additionally, thorough analysis of crucial feedback and sentiments from diverse sources enables a deeper understanding of how customers perceive your brand. This ensures that your strategies and responses are not only effective but also finely tuned to cater to customer needs, fostering a more robust connection with your audience. By continuously adapting to customer feedback, companies can create a dynamic environment that promotes sustainable growth and loyalty.

Media

Media

Integrations Supported

Bitly
Canva
ClickDimensions
Easyflow
Eloqua
Facebook
GIPHY
Google Analytics
HubSpot Marketing Hub
LinkedIn
Marketo
Microsoft Dynamics 365
Microsoft Teams
Salesforce Marketing Cloud
Salesforce Marketing Cloud Account Engagement
Shift
Stackreaction
Sugar Market
WordPress
Zapier

Integrations Supported

Bitly
Canva
ClickDimensions
Easyflow
Eloqua
Facebook
GIPHY
Google Analytics
HubSpot Marketing Hub
LinkedIn
Marketo
Microsoft Dynamics 365
Microsoft Teams
Salesforce Marketing Cloud
Salesforce Marketing Cloud Account Engagement
Shift
Stackreaction
Sugar Market
WordPress
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

POA
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Oktopost

Date Founded

2011

Company Location

Israel

Company Website

www.oktopost.com

Company Facts

Organization Name

CX Index

Company Location

Ireland

Company Website

cxindex.com

Categories and Features

Employee Advocacy

Content Controls / Compliance
Content Library Creation
Mobile Access
Post Scheduling
Push / Email Notifications
Reporting / Analytics
Social Sharing Gamification
Tiered User Permissions

Social Media Analytics Tools

Campaign Analytics
Competitor Monitoring
Customizable Reports
Engagement Tracking
Influencer Tracking
Multi-Channel Data Collection

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

Social Selling

Automated Publishing
Compliance Management
Content Discovery
Content Management
Employee Advocacy
Gamification
Lead Engagement
Performance Metrics
Pre-Approved Content Library
Single Sign On
Social Media Monitoring

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

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