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What is Oliver?

Many veterinary clinics encounter difficulties in managing cancellations and open appointment slots, leading to considerable financial setbacks each month due to unfilled openings. Oliver's waitlist feature simplifies this issue by automatically addressing these calendar vacancies without necessitating any phone calls from the clinic team. By adopting an online scheduling system that effectively integrates with your practice management software, clinics can significantly reduce phone inquiries, thereby delivering a more modern and efficient experience for clients. As both clinic staff and pet owners increasingly prefer texting due to its convenience and speed, clients can obtain immediate responses while staff can handle multiple discussions at once. Moreover, the ability to securely gather deposits during the booking process or through text messages eliminates the need for phone calls to collect sensitive data. With advanced encryption measures in place, you can be assured that your client's information remains confidential and secure. This progressive strategy not only boosts operational efficiency but also enhances the overall experience for clients, fostering stronger relationships between clinics and pet owners. Ultimately, a streamlined approach to scheduling and communication can transform the way veterinary practices interact with their clientele.

What is FetchIt?

Fetchit is a user-friendly software that promptly retrieves client data as soon as a call is received. By seamlessly integrating with your Practice Management Software (PMS) and telecommunication systems, it presents a patient's comprehensive chart the moment the phone rings. Utilizing this innovative solution can save significant time, improve customer service, and foster enduring relationships that lead to repeat business. Typically, users experience an average time savings of 37 seconds per call due to instant access to charts. Additionally, the software facilitates easy updates or creation of customer data while on calls, enhancing operational efficiency. It also supports improved staff scheduling by offering insights into call volumes during specific periods or for particular customer service representatives. With timely notifications, client information is readily accessible within your PMS, ensuring that by the time you finish your greeting, the patient's chart and necessary details are on hand for effective assistance. If a customer is not located in your database, you can quickly copy their contact information to either establish a new chart or update an existing one, guaranteeing a smooth experience for both your staff and clients alike. This functionality not only streamlines workflows but also significantly boosts the overall effectiveness of managing client interactions, leading to a more productive work environment.

Media

Media

Integrations Supported

Google Business Profile
Google Calendar
Google Pay

Integrations Supported

3CX
AVImark
Cornerstone Software
Digitail
FreeSWITCH
Impromed
RingCentral Automatic Call Recording
Star2Star
Vonage Contact Center

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Webinars
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Oliver Software, Inc.

Date Founded

2022

Company Location

United States

Company Website

getoliver.com

Company Facts

Organization Name

FetchIt

Date Founded

2017

Company Location

United States

Company Website

www.fetchitdata.com

Categories and Features

Pet Care

Not specified

Veterinary

Not specified

Categories and Features

Call Tracking

Not specified

Veterinary

Not specified

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