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What is Omni Authentication?

Managing a contact center involves facing various obstacles and can lead to considerable expenses, which makes it challenging to maintain high customer satisfaction levels, particularly when clients are required to answer intricate questions for verification. Picture a solution that not only bolsters security but also reduces operational costs while enhancing the customer experience—this is the advantage of Omni Authentication, a cutting-edge voice biometrics system. A significant challenge for contact centers lies in improving the Customer Experience, as callers often become frustrated when prompted to recall PINs, passwords, or account numbers, while agents squander crucial time on security checks. With Omni Authentication, these issues are effectively addressed by leveraging the customer's unique voiceprint for seamless and secure identity verification. This groundbreaking approach not only boosts operational efficiency within contact centers but also provides customers with a more enjoyable experience by eliminating the need for them to remember sensitive information. By simplifying the verification process, Omni Authentication not only conserves time but also nurtures a healthier rapport between agents and customers, ultimately leading to improved overall satisfaction. This transformative technology sets a new standard for how customer authentication can be handled in a way that is both innovative and user-friendly.

What is Nexsign?

Elevate your mobile security with a solution designed just for you. Nexsign represents the next generation of mobile security, providing a substantial improvement over conventional passwords that can be easily forgotten or duplicated. By leveraging biometric information from your fingerprint, face, and voice, Nexsignâ„¢ guarantees that your identity is verified in a manner that is not only more intuitive and faster but also significantly more secure. Wave goodbye to the inconvenience of remembering complex passwords, as accessing your data can now be as effortless as a quick biometric scan. Rest assured, Nexsignâ„¢ is committed to your privacy, as it does not store your biometric data on its servers, and its strong Public-Key Infrastructure (PKI) minimizes the risk of any data breaches. Biometric authentication is just the beginning; Nexsignâ„¢ is adaptable and works seamlessly across a range of platforms, enhancing its capabilities with Mobile OTP and PIN authentication. The integration of these cutting-edge solutions has been made remarkably easy, thanks to standardized development toolkits, APIs, and a user-friendly web-based administration portal that streamline the process even further. With Nexsignâ„¢, achieving mobile security has never been more straightforward and customized to your needs, ensuring that you can manage your security effortlessly. Additionally, as technology evolves, Nexsignâ„¢ is poised to adapt, continually offering innovative features that enhance user experience and security alike.

Media

Media

Integrations Supported

Asavie
Genesys Cloud CX
IBM Db2
MySQL
Oracle Cloud Infrastructure
Qmatic Experience Cloud
Qwaiting
Red Hat Cloud Suite

Integrations Supported

Asavie
Genesys Cloud CX
IBM Db2
MySQL
Oracle Cloud Infrastructure
Qmatic Experience Cloud
Qwaiting
Red Hat Cloud Suite

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Genesys

Date Founded

1990

Company Location

United States

Company Website

appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764

Company Facts

Organization Name

SAMSUNG SDS

Date Founded

1985

Company Location

United States

Company Website

www.samsungsds.com/en/bio-auth/nexsign.html

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