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What is OmniCare?

Sigma Software's OmniCareTM Real-time, Online Convergent (Multi-Play) Billing solution removes barriers to delivering sophisticated real-time convergent experiences, providing an extensive array of core real-time products that aim to increase subscriber acquisition, enhance revenue streams, and improve overall profitability. Understanding the critical importance of accurate charging and billing in shaping the Quality of Experience (QoE) for Communication Services Providers (CSPs), Sigma Software developed OmniCareâ„¢ to enable effortless management across various services, networks, and subscriber categories. This cutting-edge solution achieves true convergence through a unified billing platform that adeptly handles prepaid transactions, real-time charging, and numerous services, including wireless (4G, LTE, VoLTE), cable, broadband, satellite, data, voice, and SMS. Furthermore, it supports postpaid clients by providing sophisticated functionalities such as detailed customer hierarchies, CDR re-rating, volume discounts, customizable reporting, roaming fees, and interconnect billing, ensuring that all customer needs are thoroughly addressed. Consequently, CSPs are empowered to boost their operational efficiency while also elevating customer satisfaction levels significantly. With OmniCareâ„¢, businesses can adapt to the evolving market demands and maintain a competitive edge in the telecommunications industry.

What is IMS Utility Billing?

The IMS Utility Billing system is recognized as a highly versatile and all-encompassing billing solution that caters to the needs of both public and private utility providers. Its design prioritizes user experience, effectively accommodating smaller clients with a few hundred accounts while also providing the strength necessary for larger organizations managing thousands of accounts. The system's ability to manage customer information is virtually boundless, which contributes to its popularity among various utility companies. It can handle a wide array of metered services such as water, sewer, electricity, and gas, along with additional charges like pest control fees, late payment penalties, and assessments. Standard billing forms are included, featuring both laser bill cards and letter statements, and there is an option to create customized bill formats for an additional fee. A new module has been added that enhances its capabilities by allowing the printing of POSTNET Bar Codes on letter laser statements, which notably cuts down on costs for large mail distributions. Moreover, the IMS Utility Billing system integrates effortlessly with many handheld meter readers, facilitating quick and effective data entry for meter readings. Overall, this system merges flexibility and efficiency, making it an exceptional option for diverse utility billing requirements, while also ensuring that it can adapt to the evolving needs of its users over time.

Media

Media

Integrations Supported

Optimum

Integrations Supported

Optimum

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sigma Software Solutions

Date Founded

2002

Company Location

Canada

Company Website

www.sigma-software.ca

Company Facts

Organization Name

Information Management Services

Company Location

United States

Company Website

www.ims-florida.com/imsub.php4

Categories and Features

Billing and Provisioning

Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP

Catalog Management

Catalog Creation
Content Library
Content Management
Cross Selling Functionality
Custom Product Attributes
Customizable Catalogs
Desktop Publishing
Pricing Management
Product Comparison
Search

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Categories and Features

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

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