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What is SVRX?

Edigin has developed sophisticated call recording and quality monitoring solutions that are compatible with most of today's communication systems. Their SVRX recording solution integrates effortlessly with these systems, guaranteeing the collection of critical communications alongside relevant call information. This adaptable solution is designed to support multi-site distributed architectures and performs reliably in redundant settings. It also includes features such as integrated screen capture, agent evaluation, and customizable reporting analytics tailored to meet a variety of requirements. Compatible platforms encompass leading names such as Alcatel, Ascom, Aspect, Avaya, Bosch, Cisco, EADS, eON, Ericsson, Fujitsu, Intertel, LG, Mitel, NEC, Nitsuko, Nortel, Panasonic, Philips, Realtis, Rockwell, Samsung, Selta, Siemens, ShoreTel, Tadiran, Telrad, and Toshiba. The SVRX enables passive tapping on T1/E1 and analog trunks, along with digital stations for these systems, while also supporting analog stations and port mirroring based recording for VoIP. Additionally, it accommodates a range of VoIP protocols, including Cisco Skinny, H.323, MGCP, SIP stations, and SIP trunks, establishing it as a thorough solution for various communication environments. With such a broad range of compatibility, Edigin's products empower organizations to efficiently monitor and assess their communication practices, ultimately enhancing operational effectiveness and decision-making processes.

What is OmniPCX RECORD Suite?

For businesses and contact centers operating in industries with stringent legal and regulatory demands, capturing and documenting all interactions and transactions is critical for maintaining accountability. The Alcatel-Lucent OmniPCX RECORD Suite provides a robust web-based platform designed to record, monitor, and evaluate communications between employees and customers. This capability is particularly crucial in sectors like financial services, healthcare, utilities, education, hospitality, and public safety. By integrating call recording and monitoring seamlessly with existing telephony systems, the OmniPCX RECORD Suite presents a flexible, scalable, and cost-effective choice. Additionally, supervisors can review recorded conversations with agents and utilize the integrated quality monitoring feature to assess agent performance effectively. This powerful tool not only supports the recording of voice interactions but also captures online engagements, thereby enhancing the potential for future improvements in customer interactions by identifying coaching opportunities. Ultimately, leveraging such a comprehensive system can significantly enhance service delivery, leading to higher levels of customer satisfaction and loyalty over time. Such advancements can create a more engaged workforce and a better overall customer experience.

What is Calibre?

Calibre is recognized as an exceptional call recording solution that transforms recorded conversations and their associated metadata into useful insights for informed decision-making. Serving as a reliable and all-encompassing resource for business improvement, Calibre enhances not only performance and productivity but also boosts customer satisfaction while effectively reducing risks, cutting operational costs, and driving up profitability. Engineered with advanced digital recording features and a smart framework, Calibre is versatile enough to meet the needs of contact centers of various sizes. Clients can confidently adopt Calibre, thanks to the support of prompt and professional certified technicians alongside the I’m Alive™ proactive monitoring system. Moreover, Calibre includes an Advanced API and event triggers to guarantee the secure storage of sensitive information and adherence to strict security standards. Communications are strengthened through layered algorithms and robust data encryption, ensuring limited access and protection of confidential information, which ultimately creates a secure atmosphere for all users. Additionally, the comprehensive nature of Calibre’s services establishes it as a critical ally in the pursuit of operational excellence, enabling businesses to thrive in a competitive landscape.

Media

Media

Media

Integrations Supported

Azure Marketplace
Linc
OmniPCX Enterprise Communication Server

Integrations Supported

Azure Marketplace
Linc
OmniPCX Enterprise Communication Server

Integrations Supported

Azure Marketplace
Linc
OmniPCX Enterprise Communication Server

API Availability

Has API

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$15000 one-time payment
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Edigin

Company Website

edigin.com/call-recording/

Company Facts

Organization Name

Alcatel-Lucent

Date Founded

2014

Company Location

France

Company Website

www.al-enterprise.com/en/products/applications/omnipcx-record-suite

Company Facts

Organization Name

HigherGround

Date Founded

1973

Company Location

United States

Company Website

www.higherground.com/calibre

Categories and Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Categories and Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Categories and Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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