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What is OnCall IQ?

Smart management of on-call scheduling for service teams can greatly enhance operational efficiency. By automating the creation of your on-call roster, you can ensure that team members receive timely notifications at both the start and end of their shifts. This seamless process, combined with effective call routing and documentation, ensures that potential customers have a positive first impression of your business, which can translate into greater opportunities for growth. Furthermore, a shared voicemail system allows crucial customer messages to be easily accessible to you and your team, improving collective awareness of each engagement. This organized strategy not only accelerates response times but also cultivates a more unified team dynamic, thereby promoting better collaboration and communication within the group. Ultimately, embracing intelligent coordination transforms the way service groups operate, enhancing both customer satisfaction and team efficiency.

What is Call2Field?

After weeks of rigorous testing, we are excited to unveil the newest version of Call2Field! Our cutting-edge web platform, dubbed ‘Call2Field Online,’ allows users to conveniently access the software directly from their web browsers. You will enjoy the versatility to modify its size, resolution, and zoom level, along with the ease of managing multiple tabs at once. Moreover, we have introduced a sleek, modern interface designed to elevate user engagement. The Call2Field Mobile application has also received a major upgrade behind the scenes, utilizing advanced device-side technologies to keep pace with the latest browser developments and enhance data storage capabilities. Among the new features is a ‘Clear Data and Cache’ option found in the settings menu, while the Time Entry section now offers a specific space for managing Expenses. Additionally, users can switch to Offline Mode to download necessary background codes, which will still need periodic updates. We have also enhanced the Customer Portal to enable multi-equipment functionality, allowing Call Finder to search and yield results for several pieces of equipment across both Calls and reports, greatly improving the application's overall efficiency. This latest update is set to provide an even better experience for all users, ensuring that they can maximize their productivity while using our platform!

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$49 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OnCall IQ

Date Founded

2019

Company Location

United States

Company Website

oncalliq.com

Company Facts

Organization Name

RedZebra Software

Date Founded

2005

Company Location

United Kingdom

Company Website

www.redzebrasoftware.com

Categories and Features

HVAC

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Service Dispatch

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

HVAC

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Maintenance Management

Asset Tracking
Billing & Invoicing
Calibration Management
Dispatch Management
Inventory Control
Inventory Management
Key & Lock Management
Mobile Access
Planning Calendar
Predictive Maintenance
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Service Dispatch

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

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