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What is OnPage?

OnPage is a comprehensive incident management platform that seamlessly integrates with a secure mobile application, enhancing the effectiveness of response teams and maximizing their digital technology investments. With robust escalation features, on-call capabilities, and continuous notifications, OnPage guarantees that essential alerts reach IT and healthcare professionals without delay. Trusted by various organizations, OnPage helps manage vital notifications, whether the goal is to decrease IT infrastructure downtime or to expedite incident response times in medical settings. This platform plays a crucial role in enhancing communication across multiple sectors, including healthcare, IT support, and manufacturing. OnPage ensures that critical messages are delivered to the appropriate individuals promptly, and users can monitor the progress of each notification thanks to detailed, time-stamped audit trails. This level of tracking not only boosts accountability but also enhances overall operational efficiency.

What is JAMS Incident Management?

JAMS Incident Management guarantees a swift response from the appropriate personnel when problems occur. Alerts are escalated through multiple channels, including voice calls, SMS, push notifications, email, Microsoft Teams, and Slack, until they are acknowledged, which significantly aids teams in avoiding missed notifications and prolonged downtimes. This system is designed to work with any team configuration and technology stack, allowing it to receive alerts from various sources such as monitoring systems, emails, webhooks, or its API, while efficiently managing paging and escalation processes without human intervention. Although the use of JAMS Scheduler is optional, teams that implement it can automatically create incidents from job failures, turning a failed job into an urgent alert without the need for manual input. This solution effectively streamlines the transition from recognizing a failure to alerting the appropriate individual by transforming raw alerts into phone calls and escalating notifications for confirmation. Moreover, it provides the ability to monitor the status of JAMS Windows services directly on the host through a lightweight connector agent, ensuring that health checks continue even if the JAMS REST API is down. This functionality ultimately boosts operational efficiency and shortens response times during critical incidents, allowing for a more resilient operational environment. By ensuring that alerts are promptly addressed, JAMS Incident Management enhances overall team productivity and reliability.

Media

Media

Integrations Supported

Microsoft Teams
ServiceNow
Slack
Zendesk
Autotask PSA
ConnectWise Automate
Datadog
Datto Workplace
Kaseya BMS
Salesforce

Integrations Supported

Microsoft Teams
ServiceNow
Slack
Zendesk
Azure Monitor
JAMS Scheduler
Microsoft Azure
PowerShell
Python

API Availability

API Availability

Has API

Pricing Information

$13.99 per user per month
Charged quarterly or annually. Starts at $16.99 for quarterly subscription plan.
Free Trial Offered?

Pricing Information

$6/user
Starter - $6/user (up to 25)
Professional - $16/user (up to 50)
Enterprise - Unlimited users (Contact Us)
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

OnPage

Date Founded

2011

Company Location

United States

Company Website

www.onpage.com

Company Facts

Organization Name

JAMS Software

Date Founded

1987

Company Location

United States

Company Website

jamsscheduler.com/incident-management

Categories and Features

Emergency Notification

Contact Management
Mass Notifications
Templates
Two-Way Communication

Incident Response

Not specified

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

Categories and Features

Incident Management

Audit Trail
Incident Reporting

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