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What is Onboard?
Enhance, automate, and manage customer onboarding from the initial transition all the way to the launch phase with specialized software crafted for teams dedicated to customer implementation. This innovative tool recognizes that onboarding should never be a one-size-fits-all approach, allowing you to move beyond inflexible templates by embracing the unique needs of each customer. Onboard’s platform creates customized launch strategies, referred to as Maps, that adapt to diverse customer requirements, ultimately saving precious time and effort while providing a bespoke onboarding experience. Internal team members and external stakeholders can effectively collaborate through these flexible plans, ensuring that visibility, accountability, and alignment are maintained among all involved parties. No longer will you need to wonder, "What stage is this customer in during onboarding?" By streamlining repetitive tasks, you can empower your team to expedite client launches with greater efficiency and less strain. Delivering consistent and reliable service not only boosts customer ROI but also significantly reduces the time taken to achieve value. Moreover, this method cultivates stronger relationships, making every customer feel appreciated and understood throughout their onboarding journey, which in turn can lead to increased customer loyalty and satisfaction. This personalized approach allows for ongoing adjustments based on feedback, further enhancing the overall effectiveness of the onboarding process.
What is CogniSaaS?
CogniSaaS is a comprehensive enterprise SaaS solution designed to enhance customer service and accelerate the realization of value. By eliminating software silos, it fosters improved collaboration among clients and internal teams while effectively managing and prioritizing numerous projects for optimal value delivery through enhanced data visualization and accountability.
Key Differentiators
1) Enhanced Visibility
- Achieve seamless visibility across varying levels, including tasks, use cases, modules, projects, and client interactions.
- Stay informed about the status of clients, projects, and use cases with timely alerts regarding any deviations from the expected progress.
2) Strong Accountability
- Access a consolidated view of potential revenue risks, identify responsible parties, and ensure accountability through a single-screen overview.
- Customize your perspective with multiple viewing options such as Kanban, Gantt charts, or list formats.
3) Customer-Centric Prioritization
- CogniSaaS facilitates a focus on customer-centric prioritization for both implementation tasks and the product roadmap.
- Streamline the onboarding process through template-driven approaches for projects and use cases, allowing for effective tracking of customer business outcomes.
- Leadership teams also gain insights into the revenue implications of their strategies.
4) Improved Collaboration with Clients
- Engage with clients effortlessly using a magic link that allows them to receive project updates without needing to log in, enhancing the overall communication process.
- This feature not only simplifies interactions but also ensures clients are kept in the loop regarding their project developments.
API Availability
Has API
API Availability
Has API
Pricing Information
$99 per month
Free Trial Offered?
Free Version
Pricing Information
Custom Pricing
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Onboard.io
Date Founded
2020
Company Location
United States
Company Website
onboard.io
Company Facts
Organization Name
CogniSaaS
Date Founded
2020
Company Location
India
Company Website
www.cognisaas.com