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What is CareDesk?
Keona Health’s CareDesk is an AI-driven healthcare CRM platform built to transform patient access and streamline clinical workflows. It offers a centralized digital workspace where healthcare teams can manage patient interactions, access relevant data, and complete tasks efficiently. The platform integrates with existing healthcare systems such as EHR and practice management tools, ensuring seamless data flow. CareDesk supports omnichannel communication, including phone, web, mobile, and chat, allowing patients to connect through their preferred method. It includes intelligent decision support tools like automated scheduling, symptom screening, and nurse triage to improve care accuracy and efficiency. Guided workflows help staff follow standardized processes, reducing variability and minimizing errors. Automation features handle repetitive administrative tasks, freeing up time for healthcare professionals to focus on patient care. The platform also includes a patient self-service interface, enabling individuals to manage appointments, access information, and resolve issues independently. Knowledge management tools provide staff with scripts and resources to handle patient inquiries effectively. Comprehensive reporting and analytics allow organizations to monitor performance, track communication, and optimize workflows. CareDesk enables collaboration between agents and nurses within a single system, improving coordination and service quality. Its flexible design allows customization to meet the needs of different healthcare providers and specialties. The platform supports digital transformation by improving efficiency, reducing costs, and enhancing both patient and staff experiences.
Media
No images available
Integrations Supported
InfoTrack
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
OneAdvanced
Date Founded
2008
Company Location
United Kingdom
Company Website
www.oneadvanced.com/products/clinical-patient-management/
Company Facts
Organization Name
Keona Health
Date Founded
2010
Company Location
United States
Company Website
www.keonahealth.com
Categories and Features
Patient Management
Admissions Management
Bed Management
Discharge Management
Historical Reporting
Patient Flow Management
Patient Location Tracking
Patient Monitoring
Real Time Reporting
Waiting Time Tracking
Categories and Features
Healthcare CRM
Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Physician Management
Predictive Analytics