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What is OneAdvanced Clinical Patient Management?

OneAdvanced Clinical Patient Management is a robust software platform built specifically for urgent and unscheduled healthcare services. Formerly known as Adastra, it delivers interoperable and configurable tools that support fast, accurate patient care decisions. The platform helps clinicians and call handlers assess patients and direct them to the correct treatment pathways. Seamless clinical handovers ensure continuity of care across urgent care settings. Full compliance with NHS CIS2 Authentication provides secure and future-ready access for healthcare professionals. Patient care advice SMS allows patients to receive guidance instantly, reducing pressure on call centres. Telephony integrations and click-to-dial functionality streamline communication workflows. The software integrates with NHS booking and referral services, supporting effective coordination with 999 services, EDs, and urgent treatment centres. Features such as electronic prescriptions, video consultations, and ambulance dispatch support end-to-end care delivery. Workflow prioritisation tools help teams manage demand efficiently. Built-in reporting and analytics offer insights into performance and service usage. OneAdvanced Clinical Patient Management enables urgent care organisations to deliver safer, faster, and more connected patient care.

What is CareDesk?

Keona Health’s CareDesk is an AI-driven healthcare CRM platform built to transform patient access and streamline clinical workflows. It offers a centralized digital workspace where healthcare teams can manage patient interactions, access relevant data, and complete tasks efficiently. The platform integrates with existing healthcare systems such as EHR and practice management tools, ensuring seamless data flow. CareDesk supports omnichannel communication, including phone, web, mobile, and chat, allowing patients to connect through their preferred method. It includes intelligent decision support tools like automated scheduling, symptom screening, and nurse triage to improve care accuracy and efficiency. Guided workflows help staff follow standardized processes, reducing variability and minimizing errors. Automation features handle repetitive administrative tasks, freeing up time for healthcare professionals to focus on patient care. The platform also includes a patient self-service interface, enabling individuals to manage appointments, access information, and resolve issues independently. Knowledge management tools provide staff with scripts and resources to handle patient inquiries effectively. Comprehensive reporting and analytics allow organizations to monitor performance, track communication, and optimize workflows. CareDesk enables collaboration between agents and nurses within a single system, improving coordination and service quality. Its flexible design allows customization to meet the needs of different healthcare providers and specialties. The platform supports digital transformation by improving efficiency, reducing costs, and enhancing both patient and staff experiences.

Media

Media

No images available

Integrations Supported

InfoTrack

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

OneAdvanced

Date Founded

2008

Company Location

United Kingdom

Company Website

www.oneadvanced.com/products/clinical-patient-management/

Company Facts

Organization Name

Keona Health

Date Founded

2010

Company Location

United States

Company Website

www.keonahealth.com

Categories and Features

Patient Management

Not specified

Categories and Features

Healthcare CRM

Not specified

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