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What is OnePoint Global?

OnePoint Global is dedicated to developing and refining survey solutions that are specifically designed to thrive in an ever-evolving mobile landscape. As the exclusive provider concentrating on powerful survey instruments that emphasize a mobile-first approach for collecting customer feedback and insights, we enable users to execute fully optimized surveys that can captivate any target audience across various devices, globally, and in multiple languages, whether they are online or offline. Our diverse array of DIY survey solutions empowers clients and developers to craft their own mobile survey products or effortlessly integrate targeted survey features into their current platforms through an Open Source framework bolstered by Software Development Kits (SDKs). Our swiftly loading surveys are designed for compatibility with smartphones, tablets, phablets, and desktops, ensuring that users can access them anytime and from any location, regardless of their internet connectivity. Furthermore, distributing survey invitations via SMS can greatly improve response rates and completion metrics, thereby fostering enhanced engagement and insights. This unwavering commitment to mobile optimization firmly establishes OnePoint Global as a frontrunner in the survey industry, continually pushing the boundaries of what is possible in user engagement.

What is Delighted?

Delighted offers a comprehensive solution for enhancing customer experience, catering to both rapidly growing firms and well-established corporations like Allbirds, Instacart, Invision, Opentable, and Affirm, by enabling them to boost customer loyalty through effective feedback mechanisms. Feedback from customers can be seamlessly integrated into your business strategy in a matter of minutes rather than taking weeks. You can effortlessly tailor NPS, CSAT, and CES survey templates using Delighted. Surveys can be dispatched directly to customers through various channels, including email, SMS, in-app notifications, or via a link. Additionally, the platform allows for quick integrations, enabling you to set up surveys and incorporate real-time feedback into your existing systems like Slack, Salesforce, Shopify, Stripe, Hubspot, and many others. Utilize AI-driven survey text analysis along with pre-made reports to identify trends that require urgent attention. Furthermore, you can receive immediate notifications and customizable email digests by department, ensuring that crucial feedback reaches the appropriate team members who can implement necessary changes. This streamlined approach not only enhances customer engagement but also empowers businesses to act swiftly on valuable insights.

Media

Media

Integrations Supported

5X
Aleph
Commerce.AI
CorralData
Ethyca
HubSpot Customer Platform
Integrate.io
Kapiche
KonnectzIT
Microsoft 365
Pandium
Repuso
Salesforce Agentforce Commerce
Salesforce Experience Cloud
Segment
Shopify
Simon AI
Stackreaction
Truto
Workbooks Web Insights

Integrations Supported

5X
Aleph
Commerce.AI
CorralData
Ethyca
HubSpot Customer Platform
Integrate.io
Kapiche
KonnectzIT
Microsoft 365
Pandium
Repuso
Salesforce Agentforce Commerce
Salesforce Experience Cloud
Segment
Shopify
Simon AI
Stackreaction
Truto
Workbooks Web Insights

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Free
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OnePoint Global

Date Founded

2005

Company Location

United Kingdom

Company Website

www.onepointglobal.com

Company Facts

Organization Name

Qualtrics

Date Founded

2002

Company Location

United States

Company Website

delighted.com

Categories and Features

SMS Survey

Alerts / Notifications
Analytics / Reporting
Audience Targeting
Campaign Management
Contact Management
Customizable Templates
Keyword Tracking
MMS
Mass Texting
Message Personalization
Scheduled Messaging
Survey Builder
Template Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

SMS Survey

Alerts / Notifications
Analytics / Reporting
Audience Targeting
Campaign Management
Contact Management
Customizable Templates
Keyword Tracking
MMS
Mass Texting
Message Personalization
Scheduled Messaging
Survey Builder
Template Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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