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What is OneView?

Leverage a modern cloud-based and headless commerce platform to rapidly establish, scale, and launch digital services for curbside pickup, delivery, point of sale, mobility, self-service, and more. This strategy facilitates the provision of scalable and resilient digital interactions, eliminating the necessity for backend commerce development or the limitations posed by traditional monolithic store and commerce architectures. By either enhancing or substituting existing legacy systems, organizations can roll out omnichannel solutions, mobile point of sale systems, and impactful enterprise promotions effectively. To strengthen customer engagement and loyalty, businesses can craft compelling promotions that resonate with customers across all touchpoints. Furthermore, achieve a holistic view of digital engagement, encompassing customer service status and tasks, regardless of whether interactions occur in-store, at the curb, or during delivery. Equip retail locations with essential tools for assembling orders efficiently, catering to customer preferences, and streamlining employee workflows. In addition, elevate the curbside experience by integrating robust features that allow customers to reserve products online and finalize payments upon arrival, thereby ensuring both convenience and satisfaction. Ultimately, this comprehensive strategy not only boosts operational efficiency but also significantly enhances the overall customer journey, fostering lasting relationships. By prioritizing customer experience at every level, businesses can adapt to evolving consumer expectations and remain competitive in a dynamic marketplace.

What is IBM Sterling Store Engagement?

To efficiently oversee your inventory along with customer and order details, a real-time dashboard that is easy to use and accessible from both sales counters and mobile devices is essential. Tools designed for this purpose not only assist in making recommendations for cross-selling and upselling but also optimize inventory management processes and task coordination, while providing flexible fulfillment options such as curbside pickup, in-store retrieval, and delivery from the store, in addition to managing returns across multiple channels. The IBM Sterling Store Engagement platform equips your staff with the means to offer seamless omnichannel services that encompass fulfillment, inventory management, task oversight, and customer assistance. By enhancing the shopping experience through personalized recommendations, you can stimulate customers to make extra purchases. Moreover, acquiring accurate data on inventory locations and streamlining the picking, packing, and shipping or collection processes is crucial. You also have the ability to monitor and manage employee tasks effectively, allowing for a smooth in-store purchasing and checkout experience that reduces customer wait times. This all-encompassing strategy not only improves operational effectiveness but also leads to a marked increase in customer satisfaction, creating a win-win situation for both the business and its clientele. Ultimately, investing in these systems can transform the retail experience into one that is both efficient and enjoyable for customers.

Media

Media

Integrations Supported

Trucker Tools

Integrations Supported

Trucker Tools

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OneView Commerce

Date Founded

2010

Company Location

United States

Company Website

www.oneviewcommerce.com

Company Facts

Organization Name

IBM

Date Founded

1911

Company Location

United States

Company Website

www.ibm.com/products/store-engagement

Categories and Features

Headless eCommerce

API
Content Management
Conversion Tracking
Customer Touchpoints
Integrated Development Environment (IDE)
Inventory Optimization
Web/Mobile App Development

Categories and Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

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