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What is OneVu?

IEG4's OneVu solution presents a thorough digital platform for council services, significantly improving customer engagement by resolving their inquiries instead of simply showcasing information. This groundbreaking system has achieved an impressive 50% decrease in phone calls for numerous councils. OneVu allows users to discover tailored answers to common questions, in addition to submitting and tracking the status of over 300 council services. A noteworthy insight is that more than 30% of customer calls are for updates on progress or follow-ups on issues, which OneVu effectively minimizes by offering progress tracking for every online submission. Users are granted immediate access to a collection of over 250 forms from the get-go, facilitating rapid deployment, and with the introduction of eDesigner, there are ample customization opportunities. Additionally, OneVu incorporates a sophisticated workflow engine that accommodates multi-step processes, enabling citizens to monitor their applications and services straight from their OneVu accounts, thus enriching the overall user experience. This cohesive integration of services not only streamlines administrative tasks but also enhances transparency and cultivates stronger relationships between councils and the communities they serve, ultimately leading to more satisfied constituents.

What is Konveio?

Konveio revolutionizes communication by converting traditional documents into dynamic, interactive platforms that facilitate effective feedback and streamline reporting workflows. By simply asking questions, users can swiftly extract important insights and key points from their documents. This tool promotes collaboration by bringing together workgroups or committees in a shared environment, allowing stakeholders and team members to easily contribute their thoughts on draft documents. Moreover, it enhances hybrid engagement by effectively reflecting in-person procedures. By improving existing materials, it not only keeps stakeholders informed but also enhances outcomes, cultivates trust, and encourages agreement. Users benefit from an interactive summary that simplifies navigation through documents, letting them dive deeper into specific information as required. The platform also allows for the upload of a glossary, which Konveio automatically integrates into the text, providing relevant explanations throughout the document. Accessibility is a core feature, enabling users to view documents in a full-screen format on any device, while a mobile-friendly reader mode helps avoid sideways scrolling. With its focus on user experience, Konveio guarantees a more streamlined and engaging document review process for every participant involved, making it an indispensable tool for modern communication. Ultimately, this innovative platform fosters a culture of collaboration and inclusivity in document management.

Media

Media

Integrations Supported

Integrations Supported

ArcGIS
Google Maps
Vimeo
Wistia
YouTube

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
iPhone
iPad
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

IEG4

Date Founded

2006

Company Location

United Kingdom

Company Website

www.ieg4.com/onevu

Company Facts

Organization Name

Konveio

Company Location

United States

Company Website

www.konveio.com

Categories and Features

Citizen Engagement

Not specified

Categories and Features

Citizen Engagement

Not specified

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