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What is OpenCRM?

Open CRM provides an extensive array of tools that compete with more expensive alternatives, enabling you to effectively oversee sales, customer relationships, finances, events, projects, and support tickets from anywhere at any time. Moreover, all functionalities are accessible without any financial barriers, guaranteeing clarity without hidden fees or unexpected costs for features you anticipated would be part of the package. By utilizing Open CRM, you can manage your entire business through a cohesive platform. Whether you're tracking your sales pipeline, improving customer service, or conducting email marketing initiatives, everything is readily available at your fingertips. Thanks to its strong sales management features, you can easily track leads as they progress through their journey. Recognizing the significance of outstanding customer support, we have included a thorough Customer Service module in Open CRM, equipping your team to provide exceptional service to your clientele. This dedication to equipping businesses with necessary tools ensures every facet of your operations can function optimally. With Open CRM, you can confidently navigate the complexities of modern business management.

What is Milvus?

We provide an advanced HelpDesk solution designed to enhance your management processes and boost your team's productivity while improving support efficiency. Customers will benefit from the flexibility of submitting tickets across various devices, ensuring a more convenient experience. You gain greater oversight in configuring your customers' Service Level Agreements (SLA). Our inventory management application allows for comprehensive monitoring and control of your customers' entire equipment portfolio. By utilizing intelligent and automated inventory management, you can significantly enhance the productivity of your technical support staff. Elevate your customer relationship management! Stay informed with alerts on critical machine features through your personalized dashboard. Our platform offers automation, streamlined workflows, and ticket triggers to simplify processes. Features such as a Password Vault, satisfaction surveys, and ticket scheduling help manage interactions effectively. You can track customer interactions, explore the service catalog, follow up on tickets, conduct ticket conferences, and utilize an advanced dashboard for insights. With these tools, improving your service delivery has never been easier.

Media

Media

No images available

Integrations Supported

AI-Q NVIDIA Blueprint
Apify
Azure Marketplace
ChatGPT Plus
ChatGPT Pro
Coral
Elestio
Haystack
IBM watsonx.data
Insider One
Jotform
Kong AI Gateway
Lemma
NLWeb
OmniMind
OpenLIT
Unremot
WhatsApp
Zabbix
Zapier

Integrations Supported

AI-Q NVIDIA Blueprint
Apify
Azure Marketplace
ChatGPT Plus
ChatGPT Pro
Coral
Elestio
Haystack
IBM watsonx.data
Insider One
Jotform
Kong AI Gateway
Lemma
NLWeb
OmniMind
OpenLIT
Unremot
WhatsApp
Zabbix
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$75 per month
Free Trial Offered?
Free Version

Pricing Information

$25 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OpenCRM

Date Founded

2005

Company Location

United Kingdom

Company Website

www.opencrm.co.uk

Company Facts

Organization Name

Milvus

Date Founded

2016

Company Location

Brazil

Company Website

milvus.com

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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