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What is OpenConnect?

OpenConnect offers a sophisticated omnichannel solution designed specifically for card payments and various alternative payment methods, aiming to assist card payment acquirers in improving the payment experience for merchants. By utilizing state-of-the-art payment services, OpenConnect enables acquirers to differentiate themselves in a competitive market, especially in intricate merchant sectors. Merchants who aspire to simplify and consolidate their global payment solutions can significantly gain from OpenConnect, as it helps them adapt to the dynamic landscape of payments and evolving data security regulations. Additionally, OpenConnect ensures a smooth digital payment journey for consumers, resulting in a hassle-free transaction experience. The platform, referred to as OpenConnect4Cruise, is built on a secure and resilient open infrastructure that provides all-encompassing omnichannel solutions for card transactions. A crucial component of these offerings is Fexco’s delivery of PCI-DSS compliant EMV payment solutions that integrate seamlessly with the shipboard and reservation systems used by cruise line operators, thus boosting operational efficiency and enhancing security. This robust integration empowers both acquirers and merchants to confidently navigate the intricacies of payment processing within the cruise industry, ultimately fostering a more reliable and efficient payment ecosystem. As the industry continues to evolve, OpenConnect remains committed to innovating and adapting its solutions to meet the needs of its clients.

What is Merchant Relationship Management by NMI?

NMI Merchant Relationship Management (formerly IRIS CRM) transforms how banks, ISOs, and payment providers manage merchants—streamlining complex processes from lead acquisition through underwriting, onboarding, and ongoing compliance. Designed specifically for the payments industry, Merchant Relationship Management centralizes risk management, compliance automation, and portfolio oversight within a single, scalable platform. The modular suite includes: Merchant Central – A portfolio management hub for automated onboarding, residual tracking, and performance reporting. ScanX – Advanced underwriting automation that gathers and validates KYC, KYB, and AML data in seconds. MonitorX – Real-time compliance monitoring to flag and manage merchant risk proactively. Each component integrates seamlessly with existing CRMs or operates as a standalone solution, reducing manual work and improving speed to activation. Key Advantages Built for payments, not retrofitted from generic CRMs White-label branding to maintain institutional control and trust Automated residuals and compliance tools that reduce errors and friction Scalable automation for high-volume portfolios and agent networks Merchant Central takes the headache out of residuals management, saving you time, reducing errors and giving you full visibility into your portfolio. NMI’s automated residuals management helps ISOs , banks and payment providers streamline payouts, improve their agent reporting experience, and turn residuals into a reliable source of growth. Unlike legacy systems, MRM unifies fragmented processes into one modern experience that improves efficiency, accuracy, and transparency. Teams can focus less on administration and more on growth, while merchants benefit from faster onboarding and better support. With NMI MRM, financial institutions can transform merchant management into a competitive advantage—reducing risk, boosting retention, and empowering growth at scale.

Media

Media

Integrations Supported

Integrations Supported

Adobe Acrobat Sign
Hyperise
LiveChat
Microsoft Outlook
NMI Merchant Central
Refold
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$1,499 per month

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Fexco

Date Founded

1981

Company Location

Ireland

Company Website

www.fexco.com/openconnect/introduction/

Company Facts

Organization Name

NMI

Company Location

United States

Company Website

www.nmi.com/products/merchant-relationship-management/

Categories and Features

Payment Processing

Not specified

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Merchant Management

Not specified

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