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What is OpenForms?

OpenForms simplifies a range of interactions with residents, making them effortless and efficient. It transforms complex processes and lengthy forms into an intuitive online format, incorporating automated workflows that adjust based on user input. This platform significantly reduces the burden on your team, as subject matter experts can independently design, manage, and update forms and digital services without needing any coding skills. Consequently, IT departments face fewer challenges, ensuring that customer service remains efficient and timely. Users can effortlessly create everything from forms to workflows using an easy drag-and-drop interface, allowing for swift modifications and enhancements. Additionally, OpenForms features specialized fields designed for governmental needs, such as address validation, price calculators, and digital signatures, which greatly boosts operational efficiency. By implementing this solution, organizations can streamline their processes while also enhancing citizen engagement and satisfaction, leading to a more responsive service experience overall. Ultimately, the adoption of OpenForms empowers teams to focus on what truly matters—serving their communities effectively.

What is Intelligent Forms Automation?

OpenText significantly improves the productivity, efficiency, and responsiveness of processes driven by forms through both electronic and paper-based information collection, along with the automation of validation, processing, review, and exchange, which ultimately leads to improved financial results and a better customer experience. The role of Intelligent Forms Automation is vital within Customer Experience Management (CEM) solutions, enabling organizations to foster engaging communication with their clientele. By providing a flexible, user-friendly, and powerful interface for users, it ensures the collection of thorough and accurate information while promoting a positive interaction with customers. Additionally, by optimizing the workflows that depend on the gathered forms and customer data, and channeling this information to the right teams and systems, it allows for the swift and efficient resolution of customer inquiries. This all-encompassing strategy not only streamlines operational processes but also cultivates customer loyalty and satisfaction over time, ultimately leading to long-lasting relationships and business success.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$29 per month
Free Version

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

OpenCities

Date Founded

2015

Company Location

Australia

Company Website

www.openforms.com

Company Facts

Organization Name

OpenText CEM

Date Founded

1991

Company Location

Canada

Company Website

www.opentext.com/products-and-solutions/products/customer-experience-management/intelligent-forms-automation

Categories and Features

Forms Automation

Approval Process Control
Collaboration
Rules-Based Workflow
Text Editing
Version Control

Categories and Features

Forms Automation

Not specified

Online Form Builders

Not specified

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