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What is OpenFusion?

OpenFusion serves as a bridge for applications operating across diverse environments. The OpenFusion Enterpriseâ„¢ suite is recognized for offering the widest selection of CORBA products, tailored specifically for large-scale enterprise systems. This platform enables seamless connectivity for applications across various operating systems and environments. Furthermore, it accommodates multiple programming languages, such as Java and C++. OpenFusion Enterprise products excel in delivering large-scale integration solutions, particularly in essential sectors like telecommunications and finance. Ideal for extensive integration endeavors, these products are designed to deliver exceptional performance and substantial scalability. They also ensure high availability, reliable end-to-end quality of service (QoS), robust security, and straightforward configuration and management, making them a preferred option for enterprises seeking reliable integration solutions. In addition, OpenFusion's commitment to innovation continues to enhance its offerings, keeping pace with the evolving technological landscape.

What is Jira Service Management?

Jira Service Management, previously known as Jira Service Desk, equips Dev/Ops teams to operate at a rapid pace, enabling them to swiftly adapt to business shifts while delivering exceptional service experiences for both customers and employees. Customize Jira Service Management to meet your unique requirements, allowing every team member—from IT to legal and HR—to establish a service desk in no time and scale it as necessary. Experience the benefits of providing outstanding service rapidly, free from the complexities and expenses often associated with traditional ITSM solutions. This open and collaborative platform facilitates work tracking across the entire organization. You can seamlessly connect issues in Jira and integrate data from various software development tools, enriching your IT support and operations teams with valuable contextual insights for immediate incident response, request management, and change implementation. Additionally, you can mitigate risks and enhance customer outcomes, expediting essential development tasks, reducing reliance on manual processes, and implementing changes swiftly while maintaining a comprehensive audit trail for each modification. By leveraging these capabilities, organizations can foster a more agile and efficient environment that ultimately leads to better service delivery.

Media

Media

Integrations Supported

Atlassian Crowd
Axonius
BigPanda
Box
Emburse Abacus
GitHub
Google Drive
Kayako
Kumoco Cloud Manager
Kumulos
Microsoft Outlook
OpsHub
Opsera
ProForma
Quickwork
Slaask
Unito
VIEW26
Wufoo
elm

Integrations Supported

Atlassian Crowd
Axonius
BigPanda
Box
Emburse Abacus
GitHub
Google Drive
Kayako
Kumoco Cloud Manager
Kumulos
Microsoft Outlook
OpsHub
Opsera
ProForma
Quickwork
Slaask
Unito
VIEW26
Wufoo
elm

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$20 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OpenText

Date Founded

1991

Company Location

Canada

Company Website

www.microfocus.com/en-us/products/openfusion/overview

Company Facts

Organization Name

Atlassian

Date Founded

2002

Company Location

Australia

Company Website

www.atlassian.com

Categories and Features

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

Load Balancing

Authentication
Automatic Configuration
Content Caching
Content Routing
Data Compression
Health Monitoring
Predefined Protocols
Redundancy Checking
Reverse Proxy
SSL Offload
Schedulers

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

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