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What is OpenSVC?

OpenSVC is a groundbreaking open-source software solution designed to enhance IT productivity by offering a comprehensive set of tools that support service mobility, clustering, container orchestration, configuration management, and detailed infrastructure auditing. The software is organized into two main parts: the agent and the collector. Acting as a supervisor, clusterware, container orchestrator, and configuration manager, the agent simplifies the deployment, administration, and scaling of services across various environments, such as on-premises systems, virtual machines, and cloud platforms. It is compatible with several operating systems, including Unix, Linux, BSD, macOS, and Windows, and features cluster DNS, backend networks, ingress gateways, and scalers to boost its capabilities. On the other hand, the collector plays a vital role by gathering data reported by agents and acquiring information from the organization’s infrastructure, which includes networks, SANs, storage arrays, backup servers, and asset managers. This collector serves as a reliable, flexible, and secure data repository, ensuring that IT teams can access essential information necessary for informed decision-making and improved operational efficiency. By integrating these two components, OpenSVC empowers organizations to optimize their IT processes effectively, fostering greater resource utilization and enhancing overall productivity. Moreover, this synergy not only streamlines workflows but also promotes a culture of innovation within the IT landscape.

What is ObserveCTI?

ObserveCTIâ„¢ simplifies management by providing your organization with a quality assurance tool that offers selective and smart voice and data recordings without the need for a specialized voice logger. The system organizes and stores all recordings for easy future access, which can be done from your computer, a remote site, the internet, or any touchtone phone. Supervisors have the ability to oversee multiple locations through their computers, allowing for centralized management of audits within the organization. Furthermore, ObserveCTIâ„¢ enables contact center supervisors to evaluate agents using a fully integrated auditing feature specifically designed to meet your business's unique criteria. With just a single click, supervisors can simultaneously listen to and analyze recorded calls and screens, streamlining the evaluation process. Once the session is completed, they can provide feedback, save the audit, or forward it to the agent or management for additional review, thus ensuring a thorough assessment. This effective system not only boosts accountability but also significantly enhances the quality of service provided. Moreover, the ease of access and comprehensive review capabilities contribute to continuous improvement and operational efficiency within the workplace.

Media

Media

Integrations Supported

Docker
JSON
Oracle Solaris
Python

Integrations Supported

Docker
JSON
Oracle Solaris
Python

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OpenSVC

Company Location

France

Company Website

www.opensvc.com

Company Facts

Organization Name

Cacti

Company Website

www.cacticom.com

Categories and Features

Categories and Features

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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