OpenText CCE vs. Local Measure Engage

Customer Communications Enterprise provides a flexible, intuitive interface that enables business users throughout your organization to seamlessly connect different departments and data streams, fostering a cohesive communication strategy with customers during their entire journey. Every organization, regardless of whether it operates in the Business-to-Consumer or Business-to-Business realm, generates numerous vital documents daily, often numbering in the hundreds or even thousands. Nevertheless, it has become increasingly clear that your current internal output system is struggling to meet your changing demands. As you embark on your Digital Transformation journey, the need to adapt to new challenges has become more pressing, making it evident that change is essential for continued success. OpenText™ Communications Center Enterprise is ideally equipped to assist in this transformation and improve your operational practices. By optimizing the use of your existing IT and Enterprise Resource Planning resources, you can expect a marked enhancement in the effectiveness of communications throughout your organization. This improvement will ultimately lead to substantial gains in overall efficiency and production capacity, empowering your business to excel in a competitive market. The necessity to embrace this transformation is immediate, and with appropriate tools and strategies, your organization is poised for extraordinary growth and success in the future. Taking action now can set the stage for a promising tomorrow.

Engage offers a uniquely tailored and outstanding experience by leveraging the capabilities of AWS and Generative AI. Traditional contact center systems, which are often cumbersome and outdated, can lead to excessive costs and inefficiencies. Local Measure's Engage For Amazon Connect is designed to meet the demands of today's consumers effectively. As a Contact Center as a Service, Engage takes care of all upgrades and enhancements, eliminating the need for costly agent licenses or complex hardware setups. Our pricing model based on consumption is flexible enough to suit businesses of various sizes. To successfully establish a brand, prioritizing customer needs is essential. Engage empowers agents with tools such as sentiment analysis and chatbots, allowing them to gain deeper insights into customer behavior and enhance user experience. Engage supports multiple communication channels, including Voice, Email, SMS, Facebook Messenger, Instagram DM, Twitter DM, WhatsApp, WeChat, LINE, and Web Chat, ensuring comprehensive customer engagement. This multi-channel approach not only streamlines interactions but also helps businesses connect with their audience in the ways that are most effective for them.