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What is OpenText Unstructured Data Analytics?

OpenTextâ„¢ offers Unstructured Data Analytics Products that harness the power of AI and machine learning to assist organizations in uncovering and utilizing vital insights concealed within various forms of unstructured data, including text, audio, videos, and images. By enabling organizations to connect data at scale, they can gain a clearer understanding of the context and content embedded in rapidly growing unstructured content. The platform provides unified analytics for text, speech, and video across more than 1,500 data formats, facilitating the extraction of insights from diverse media types. Utilizing technologies like OCR, natural language processing, and other advanced AI models allows organizations to monitor and interpret the essence of unstructured data effectively. Additionally, leveraging cutting-edge innovations in deep neural networks and machine learning enables a deeper comprehension of both spoken and written language found within the data, ultimately leading to the discovery of even greater insights. This comprehensive approach not only enhances data understanding but also empowers organizations to make more informed decisions based on the valuable information extracted from their unstructured data.

What is Etuma?

The Etuma text analysis platform converts open-ended customer feedback into meaningful and actionable insights. Handling vast amounts of open-text responses from diverse sources can make it difficult to efficiently extract timely and relevant information. The traditional method of manually reviewing and classifying each comment is not only slow and expensive but also inconsistent. Although keyword analysis may have been considered, it frequently falls short of delivering statistically significant or actionable outcomes. Additionally, feedback gathered from various processes and channels often remains isolated, leading to valuable insights being locked away in organizational silos, accessible only to a limited audience. Etuma provides seamless integrations with a variety of survey, customer experience management, and contact center tools, plus it enables connections to spontaneous feedback channels like email or web forms, making sure that all feedback is leveraged effectively. By utilizing this service, organizations can significantly improve their grasp of customer sentiment and enhance overall decision-making. In doing so, they can create a more cohesive strategy that addresses customer needs more effectively.

Media

Media

Integrations Supported

Azure Marketplace

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

OpenText

Date Founded

1991

Company Location

Canada

Company Website

www.opentext.com/products/unstructured-data-analytics

Company Facts

Organization Name

Etuma

Date Founded

2011

Company Location

Finland

Company Website

www.etuma.com

Categories and Features

AI Data Analytics

Not specified

Business Intelligence

Not specified

Data Analysis

Not specified

Enterprise Search

Indexing
Text Analytics

Text Analytics

Not specified

Text Mining

Not specified

Video Analytics

Not specified

Video Surveillance

Not specified

Categories and Features

Text Analytics

Not specified

Text Mining

Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Taxonomy Classification
Text Analysis
Topic Clustering

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