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Ratings and Reviews 0 Ratings
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What is Opoint?
Opoint is a dedicated media intelligence company that specializes in the monitoring and analysis of media across a wide array of digital platforms. By leveraging advanced technology, Opoint proficiently tracks, collects, and examines vast amounts of online data in real-time, enabling businesses to stay informed about their brand presence, reputation, and current industry trends. The platform provides comprehensive insights by aggregating news articles, social media activity, and various digital media outlets, which is essential for organizations aiming to understand public perception, manage their brand image, and make data-driven decisions. Opoint’s tailored reports and notifications empower users to quickly address important media events, thus enhancing strategic planning and public relations initiatives. Furthermore, users can enhance their customer relationship management systems and elevate their data analytics by seamlessly integrating Opoint's search API into their workflows. This integration facilitates timely and well-informed trading decisions, customized to individual market interests, ensuring that businesses maintain a competitive edge in their respective fields. Ultimately, Opoint serves as a vital tool for organizations seeking to navigate the complexities of the digital media landscape effectively.
What is Microsoft Dynamics 365 Contact Center?
Microsoft Dynamics 365 Contact Center is an all-inclusive cloud solution designed for customer service, merging customer engagement, communication, and analytics into one unified platform. This innovative system allows companies to manage customer interactions across multiple channels, including voice, chat, email, and social media, thus ensuring a seamless omnichannel experience for users. By utilizing AI and automation, the platform enhances agent productivity with features like sentiment analysis, real-time insights, and guided workflows to streamline operations. Furthermore, it integrates effortlessly with other Microsoft tools, such as Teams and Power BI, facilitating collaboration and enabling data-informed decision-making. Organizations benefit from customizable dashboards and analytics that help them monitor key performance indicators (KPIs) while refining their customer service strategies. Microsoft Dynamics 365 Contact Center is particularly advantageous for enterprises looking to boost customer satisfaction and improve their operational efficiency. In essence, this powerful solution not only enhances service delivery but also equips organizations with the tools they need to respond effectively to changing customer expectations, ultimately fostering a culture of continuous improvement.
Integrations Supported
Dynamics 365 Customer Service
Microsoft Dynamics 365
Microsoft Power BI
Microsoft Teams
Integrations Supported
Dynamics 365 Customer Service
Microsoft Dynamics 365
Microsoft Power BI
Microsoft Teams
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$110/month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Opoint
Company Location
Denmark
Company Website
opoint.com/products/api-solutions
Company Facts
Organization Name
Microsoft
Date Founded
1975
Company Location
United States
Company Website
www.microsoft.com/en-us/dynamics-365/products/contact-center
Categories and Features
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics