Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • SAP S/4HANA Cloud Public Edition Reviews & Ratings
    2,881 Ratings
    Company Website
  • Renderforest Reviews & Ratings
    1,561 Ratings
    Company Website
  • Birdeye Reviews & Ratings
    4,121 Ratings
    Company Website
  • Ant Media Server Reviews & Ratings
    201 Ratings
    Company Website
  • Crelate Reviews & Ratings
    673 Ratings
    Company Website
  • SurveySparrow Reviews & Ratings
    2,976 Ratings
    Company Website
  • CivicPlus Social Media Archiving Reviews & Ratings
    14 Ratings
    Company Website
  • Yodeck Reviews & Ratings
    5,354 Ratings
    Company Website
  • Nimbler Reviews & Ratings
    33 Ratings
    Company Website
  • FrontFace Reviews & Ratings
    49 Ratings
    Company Website

What is Opoint?

Opoint is a dedicated media intelligence company that specializes in the monitoring and analysis of media across a wide array of digital platforms. By leveraging advanced technology, Opoint proficiently tracks, collects, and examines vast amounts of online data in real-time, enabling businesses to stay informed about their brand presence, reputation, and current industry trends. The platform provides comprehensive insights by aggregating news articles, social media activity, and various digital media outlets, which is essential for organizations aiming to understand public perception, manage their brand image, and make data-driven decisions. Opoint’s tailored reports and notifications empower users to quickly address important media events, thus enhancing strategic planning and public relations initiatives. Furthermore, users can enhance their customer relationship management systems and elevate their data analytics by seamlessly integrating Opoint's search API into their workflows. This integration facilitates timely and well-informed trading decisions, customized to individual market interests, ensuring that businesses maintain a competitive edge in their respective fields. Ultimately, Opoint serves as a vital tool for organizations seeking to navigate the complexities of the digital media landscape effectively.

What is Microsoft Dynamics 365 Contact Center?

Microsoft Dynamics 365 Contact Center is an all-inclusive cloud solution designed for customer service, merging customer engagement, communication, and analytics into one unified platform. This innovative system allows companies to manage customer interactions across multiple channels, including voice, chat, email, and social media, thus ensuring a seamless omnichannel experience for users. By utilizing AI and automation, the platform enhances agent productivity with features like sentiment analysis, real-time insights, and guided workflows to streamline operations. Furthermore, it integrates effortlessly with other Microsoft tools, such as Teams and Power BI, facilitating collaboration and enabling data-informed decision-making. Organizations benefit from customizable dashboards and analytics that help them monitor key performance indicators (KPIs) while refining their customer service strategies. Microsoft Dynamics 365 Contact Center is particularly advantageous for enterprises looking to boost customer satisfaction and improve their operational efficiency. In essence, this powerful solution not only enhances service delivery but also equips organizations with the tools they need to respond effectively to changing customer expectations, ultimately fostering a culture of continuous improvement.

Media

Media

Integrations Supported

Dynamics 365 Customer Service
Microsoft Dynamics 365
Microsoft Power BI
Microsoft Teams

Integrations Supported

Dynamics 365 Customer Service
Microsoft Dynamics 365
Microsoft Power BI
Microsoft Teams

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$110/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Opoint

Company Location

Denmark

Company Website

opoint.com/products/api-solutions

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

www.microsoft.com/en-us/dynamics-365/products/contact-center

Categories and Features

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Popular Alternatives

Popular Alternatives

Connexun Reviews & Ratings

Connexun

connexun
InGenius Reviews & Ratings

InGenius

Upland Software