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What is OpsWorker?

Modern digital businesses rely on highly distributed cloud-native systems where even small incidents can impact revenue, customer experience, and engineering productivity. As infrastructure complexity grows, resolving production incidents requires correlating signals across multiple tools, services, and teams. OpsWorker helps technology and business leaders reduce operational risk, accelerate incident resolution, and enable engineering teams to focus on innovation instead of firefighting. Resolve production incidents and development issues with AI that understands your code, infrastructure, and telemetry — reducing MTTR by up to 80% and boosting engineering productivity by 50%. OpsWorker helps Software Developers, SREs, and DevOps Engineers reduce MTTR, resolve complex development issues, and manage high-incident environments. Through intelligent incident correlation, code-aware troubleshooting, and deep integration into your technical ecosystem, OpsWorker delivers actionable insights and autonomous remediation — ensuring resilient, high-performance operations across Kubernetes and Cloud workloads. Built as an AI SRE platform for modern AIOps, OpsWorker leverages AI Observability to analyze incidents across distributed systems, correlating signals from metrics, logs, traces, infrastructure state, and deployments to surface the most probable root cause within minutes. Designed with an EU-first approach, OpsWorker prioritizes data sovereignty, privacy, and enterprise-grade security while enabling engineering teams to investigate incidents faster and operate complex cloud-native environments with confidence. Recent platform capabilities include Resource Topology and Service Dependency mapping, providing full visibility into upstream and downstream service interactions across HTTP, TCP, and gRPC workloads. OpsWorker integrates with Grafana Alerting contact points and supports Bring Your Own LLM, enabling organizations to use their preferred AI models.

What is BMC AMI Ops?

BMC AMI Ops is an AIOps-powered mainframe operations platform that helps enterprises improve observability, resilience, performance, automation, and cost control. The solution is designed for teams managing critical mainframe environments where blind spots, alert noise, manual triage, and performance issues can create operational risk. BMC AMI Ops provides a single integrated view across multiple mainframe systems and subsystems, giving teams clearer visibility into z/OS, z/OS UNIX, CICS, Db2, IMS, IBM MQ, Java workloads, networks, storage, batch processing, and capacity drivers. Its AI-driven anomaly detection helps identify unusual behavior and potential issues before they become service disruptions. Self-learning AI and machine learning models continuously adapt to system behavior, improving the accuracy of problem detection over time. Embedded GenAI capabilities translate findings into context, business impact, and guided remediation so operators can move from alert to action faster. The platform also supports OpenTelemetry-compliant streaming, helping organizations extend mainframe observability into broader enterprise monitoring and analytics platforms. BMC AMI Ops helps consolidate alerts, reduce operational noise, automate repetitive tasks, and improve mean time to detect and resolve problems. Its automation and optimization capabilities can reduce human error, improve resource utilization, lower CPU and MIPS usage, and support more efficient mainframe operations. The broader capability set includes monitoring, automation, network visibility, CICS control, Db2 optimization, IMS insights, Java environment monitoring, MQ management, storage oversight, batch optimization, cost analytics, console management, and real-time operational data streaming.

Media

Media

Integrations Supported

Amazon CloudWatch
Amazon EKS
Azure Kubernetes Service (AKS)
Claude
Grafana Cloud
Kops.dev
Kubernetes
OpenAI
Slack

Integrations Supported

Azure DevOps
BMC Helix CMDB
Cherwell HR Service Management
Cherwell Software
Citrix Analytics
IBM z/OS
Io-Tahoe
Jira
Rocket PRO/JCL
SAP Cloud Platform
SimpliField

API Availability

API Availability

Pricing Information

Prices depend on the contract, support level, and number of investigations/tokens used
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
On-Site Training

Company Facts

Organization Name

OpsWorker AI

Date Founded

2025

Company Location

Germany

Company Website

www.opsworker.ai

Company Facts

Organization Name

BMC Software

Date Founded

1980

Company Location

United States

Company Website

www.bmc.com/it-solutions/bmc-ami-ops.html

Categories and Features

Agentic AI

Not specified

AI SRE Agents

Not specified

AIOps

Not specified

Categories and Features

AIOps

Not specified

Server Monitoring

Not specified

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