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What is OpsWorker?

Modern digital businesses rely on highly distributed cloud-native systems where even small incidents can impact revenue, customer experience, and engineering productivity. As infrastructure complexity grows, resolving production incidents requires correlating signals across multiple tools, services, and teams. OpsWorker helps technology and business leaders reduce operational risk, accelerate incident resolution, and enable engineering teams to focus on innovation instead of firefighting. Resolve production incidents and development issues with AI that understands your code, infrastructure, and telemetry — reducing MTTR by up to 80% and boosting engineering productivity by 50%. OpsWorker helps Software Developers, SREs, and DevOps Engineers reduce MTTR, resolve complex development issues, and manage high-incident environments. Through intelligent incident correlation, code-aware troubleshooting, and deep integration into your technical ecosystem, OpsWorker delivers actionable insights and autonomous remediation — ensuring resilient, high-performance operations across Kubernetes and Cloud workloads. Built as an AI SRE platform for modern AIOps, OpsWorker leverages AI Observability to analyze incidents across distributed systems, correlating signals from metrics, logs, traces, infrastructure state, and deployments to surface the most probable root cause within minutes. Designed with an EU-first approach, OpsWorker prioritizes data sovereignty, privacy, and enterprise-grade security while enabling engineering teams to investigate incidents faster and operate complex cloud-native environments with confidence. Recent platform capabilities include Resource Topology and Service Dependency mapping, providing full visibility into upstream and downstream service interactions across HTTP, TCP, and gRPC workloads. OpsWorker integrates with Grafana Alerting contact points and supports Bring Your Own LLM, enabling organizations to use their preferred AI models.

What is HCL IntelliOps Event Management?

HCL IntelliOps Event Management is a vital component of the Intelligent Full Stack Observability within the HCLSoftware Intelligent Operation ecosystem. This advanced AI-driven IT Event Management solution equips organizations with state-of-the-art features, including real-time topology-based alert correlation, machine learning-driven alert correlation, and effective noise reduction. Additionally, the product smoothly integrates with existing monitoring tools and IT service management software, facilitating prompt and effective issue resolution while enhancing overall operational efficiency.

Media

Media

No images available

Integrations Supported

Amazon CloudWatch
Grafana Cloud
Amazon EKS
Azure Kubernetes Service (AKS)
Claude
OpenAI
Slack

Integrations Supported

Amazon CloudWatch
Grafana Cloud
Apache Kafka
Azure Monitor
Dynatrace
HCL BigFix AEX
HCL BigFix Service Management
HCL iObserve
LogicMonitor
Microsoft System Center Operations Manager (SCOM)
Nagios Core
ServiceNow
Splunk AppDynamics
Splunk Enterprise
Sumo Logic

API Availability

API Availability

Pricing Information

Prices depend on the contract, support level, and number of investigations/tokens used
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

OpsWorker AI

Date Founded

2025

Company Location

Germany

Company Website

www.opsworker.ai

Company Facts

Organization Name

HCLSoftware

Company Website

www.hcl-software.com

Categories and Features

Agentic AI

Not specified

AI SRE Agents

Not specified

AIOps

Not specified

Categories and Features

AIOps

Not specified

Incident Management

IT Incident Management
Incident Reporting
Root-Cause Diagnosis
Ticket Management

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