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What is OpsWorker?

Modern digital businesses rely on highly distributed cloud-native systems where even small incidents can impact revenue, customer experience, and engineering productivity. As infrastructure complexity grows, resolving production incidents requires correlating signals across multiple tools, services, and teams. OpsWorker helps technology and business leaders reduce operational risk, accelerate incident resolution, and enable engineering teams to focus on innovation instead of firefighting. Resolve production incidents and development issues with AI that understands your code, infrastructure, and telemetry — reducing MTTR by up to 80% and boosting engineering productivity by 50%. OpsWorker helps Software Developers, SREs, and DevOps Engineers reduce MTTR, resolve complex development issues, and manage high-incident environments. Through intelligent incident correlation, code-aware troubleshooting, and deep integration into your technical ecosystem, OpsWorker delivers actionable insights and autonomous remediation — ensuring resilient, high-performance operations across Kubernetes and Cloud workloads. Built as an AI SRE platform for modern AIOps, OpsWorker leverages AI Observability to analyze incidents across distributed systems, correlating signals from metrics, logs, traces, infrastructure state, and deployments to surface the most probable root cause within minutes. Designed with an EU-first approach, OpsWorker prioritizes data sovereignty, privacy, and enterprise-grade security while enabling engineering teams to investigate incidents faster and operate complex cloud-native environments with confidence. Recent platform capabilities include Resource Topology and Service Dependency mapping, providing full visibility into upstream and downstream service interactions across HTTP, TCP, and gRPC workloads. OpsWorker integrates with Grafana Alerting contact points and supports Bring Your Own LLM, enabling organizations to use their preferred AI models.

What is OpenText AI Operations Management?

OpenText AI Operations Management, formerly known as Operations Bridge, is a powerful enterprise solution that leverages full-stack AIOps to transform IT operations management across hybrid, multicloud, and on-premises infrastructures. The platform automates the discovery of services and their dependencies, providing continuous monitoring and real-time event correlation across all layers of the IT environment to restore complete observability. By consolidating data from diverse toolsets, it enables IT teams to detect service slowdowns quickly and gain actionable insights to resolve issues faster. Organizations can choose between SaaS or on-premises deployment models, allowing for a tailored approach that balances the need for speed, flexibility, and full control. Advanced AI-driven analytics automatically group related events, significantly reducing alert noise and accelerating root cause analysis, which improves mean time to repair (MTTR). Embedded automation streamlines remediation with thousands of pre-configured operations, minimizing manual workload and human error. The solution also provides rich service performance insights, helping organizations identify and address resource constraints whether on cloud, on-premises, or across XaaS platforms. OpenText AI Operations Management integrates smoothly with existing IT toolchains and processes, enhancing operational intelligence and decision-making. Professional services and premium support ensure successful deployment and ongoing optimization. Overall, the platform empowers enterprises to work smarter, improve IT reliability, and accelerate digital transformation initiatives.

Media

Media

Integrations Supported

Amazon CloudWatch
Amazon EKS
Azure Kubernetes Service (AKS)
Claude
Deep Instinct
Grafana Cloud
Kops.dev
Kovair DevOps
Kubernetes
Microsoft Exchange
Open Content Platform
OpenAI
Prometheus
Rally Software
RegDesk
Slack
Swimlane

Integrations Supported

Amazon CloudWatch
Amazon EKS
Azure Kubernetes Service (AKS)
Claude
Deep Instinct
Grafana Cloud
Kops.dev
Kovair DevOps
Kubernetes
Microsoft Exchange
Open Content Platform
OpenAI
Prometheus
Rally Software
RegDesk
Slack
Swimlane

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OpsWorker AI

Date Founded

2025

Company Location

Germany

Company Website

www.opsworker.ai

Company Facts

Organization Name

OpenText

Date Founded

1991

Company Location

Canada

Company Website

www.opentext.com/products/ai-operations-management

Categories and Features

Categories and Features

Configuration Management

Access Control / Permissions
Application Deployment
Automated Provisioning
Infrastructure Automation
Node Management
Orchestration
Reporting Analytics / Visualization
Task Management

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

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