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What is Opster?

Opster's AutoOps platform enhances mapping, stabilizes operational processes, and boosts resource efficiency, leading to lower hardware expenses and improved performance metrics. Merely having orchestration, management features, and ticket-based support falls short of what is required. AutoOps delivers comprehensive real-time assistance to meet all operational needs. It is capable of diagnosing issues across the entire scope of Elasticsearch operations. The platform not only offers accurate root cause analysis but also assists in resolving identified problems effectively. Advanced optimizations, such as shard rebalancing and the ability to block resource-heavy searches, can be executed by AutoOps. Furthermore, it optimizes templates, ensuring that your cluster maintains its highest performance levels and resilience. Ultimately, Opster's AutoOps platform empowers clients to significantly minimize the hardware necessary for their deployments through its advanced optimization techniques. This holistic approach not only enhances operational efficiency but also sets a new standard for resource management in the industry.

What is EvaluAgent?

Our Quality Assurance Platform is specifically crafted to enable Contact Centers such as yours to significantly improve the overall experiences of customers, agents, and users, leading to enhanced outcomes. By simply responding to a few easy questions, you can evaluate your current status on the journey to Smart Quality, and we will provide personalized suggestions to advance your QA methodologies. Minimize risks by aggregating customer insights, performance indicators, and text analysis to quickly identify conversations that warrant your attention. Effortlessly integrate and access interactions, survey responses, and performance analytics within the most extensive QA and enhancement platform on the market. Automatically assess each call, email, and chat exchange to detect lapses in customer experience and compliance. Tailor your own signals and filters to direct specific conversations to your QA team for comprehensive assessment and investigation of underlying issues. Generate actionable reports that can be effectively leveraged by your business. Furthermore, demonstrate the return on investment by monitoring how your QA efforts improve operational efficiency, stimulate sales, and elevate satisfaction for both customers and employees. By utilizing our platform, you can uphold exceptional standards while also nurturing a culture of perpetual improvement throughout your organization, ultimately leading to a more engaged workforce and delighted customers.

Media

Media

Integrations Supported

Assembled
Beam AI
Elasticsearch
Grafana Cloud
Kibana
Microsoft Teams
Motileo
Nango
OpenSearch
Opsgenie
PagerDuty
Pandium
Ploy
Slack
Wix Answers
Wufoo
Zapier

Integrations Supported

Assembled
Beam AI
Elasticsearch
Grafana Cloud
Kibana
Microsoft Teams
Motileo
Nango
OpenSearch
Opsgenie
PagerDuty
Pandium
Ploy
Slack
Wix Answers
Wufoo
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$2.2 per GB per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Opster

Date Founded

2019

Company Location

Israel

Company Website

opster.com

Company Facts

Organization Name

EvaluAgent

Date Founded

2012

Company Location

United Kingdom

Company Website

www.evaluagent.com

Categories and Features

DevOps

Approval Workflow
Dashboard
KPIs
Policy Management
Portfolio Management
Prioritization
Release Management
Timeline Management
Troubleshooting Reports

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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