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What is Opsview?

Opsview excels in delivering thorough monitoring solutions across diverse systems such as operating systems, networks, cloud platforms, virtual machines, containers, databases, and applications. By utilizing Business Service Monitoring (BSM), users can achieve a more holistic view of their IT infrastructure, shifting away from the conventional Host by Host methodology. This sophisticated monitoring tool effectively assesses aspects like resiliency and service availability metrics (SLA/OLA). With support for over 200 Opspacks and access to more than 4,500 plugins via the Nagios Exchange, Opsview allows organizations to manage their IT resources, which encompass both public and private cloud services, virtual machines, and applications, with great efficiency. Additionally, for companies that have existing ticketing, notification, and analytics frameworks in place, the Opsview API enhances operational efficiency by enabling seamless two-way communication and workflow integration. Exceptional customer support is a vital component of effective monitoring solutions, and the Opsview Customer Success Team is unwaveringly committed to maximizing customer value through their deep expertise and assistance in monitoring. This dedication ensures that clients are empowered to fully utilize the potential of their monitoring solutions, resulting in a more resilient and responsive IT environment.

What is Highlight?

Highlight enables you to demonstrate your value while focusing on insights that nurture authentic relationships. By providing meaningful information, you can build robust connections, as customers wish to see you as a dependable partner. This platform guarantees that communication is filled with valuable details and encourages openness, addressing the requirements of both you and your clients. By improving how customers engage with you and their own contacts, you offer timely insights that create a distinctive experience, prioritizing outcomes rather than simple transactions. By adding value at every phase of the engagement journey, you amplify the importance of your service. Staying visible to customers allows you to create memorable experiences and measurable results that propel growth. Specifically designed for the success of service providers, Highlight promotes trust and transparency through efficient communication and insights. With tailored interfaces for sales teams, service managers, and clients, everyone can access vital information necessary for informed decision-making, ensuring a smooth collaborative experience for all involved. This interconnected strategy not only boosts customer satisfaction but also significantly improves overall business performance. Ultimately, Highlight positions you to thrive in a competitive landscape, fostering a culture of collaboration and mutual success.

Media

Media

Integrations Supported

Ansible
Jira
Microsoft Teams
OTRS
Open Content Platform
PagerDuty
SMSEagle
ServiceNow
Slack
Splunk Enterprise
Splunk On-Call
Twilio

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$680.65 per month

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Opsview

Date Founded

2003

Company Location

United States

Company Website

www.opsview.com

Company Facts

Organization Name

Highlight

Date Founded

2000

Company Location

United Kingdom

Company Website

highlight.net/service-providers/

Categories and Features

Cloud Monitoring

Not specified

Database Monitoring

Not specified

IT Management

Not specified

MSP

Not specified

Network Monitoring

Not specified

Categories and Features

MSP

Not specified

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