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What is OptiOp?

The first step involves measurement, where it is noted that clients often evaluate the customer service delivered by their teams through methods such as listening to phone calls, scrutinizing chat interactions, or examining posts on social media platforms like Twitter and Facebook. Nevertheless, the findings are typically recorded in spreadsheets, which can lead to a scenario where, after several weeks, deriving valuable insights becomes so labor-intensive that the quality program suffers. OptiOp streamlines this process by allowing users to easily formulate and update evaluation forms, perform quick assessments across different skills and communication channels, offer feedback during employee meetings, and monitor action items effectively. It also tracks the duration taken to provide feedback and ensures that employees confirm receipt of that feedback. Moreover, users can take advantage of the chatbot feature to request a demo of the service, making the process even more user-friendly. Beyond basic measurements, the benefits of OptiOp are extensive—consistent implementation of both assessment and feedback is vital, which is why OptiOp promotes efficient calibration sessions that bring your evaluation or quality assurance team together for enhanced collaboration and superior results. This holistic approach not only elevates service quality but also nurtures a culture of ongoing improvement within your organization, ultimately leading to better customer satisfaction and loyalty.

What is OptiKratos?

OptiKratos is a sophisticated business management platform driven by artificial intelligence, designed to help both startups and established corporations gain full visibility into their operations through intelligent optimization, automation, and data-driven decision-making. With a strong focus on scalability and flexibility, OptiKratos combines ERP, CRM, analytics, and workflow automation into a unified system, effectively breaking down data barriers, reducing operational challenges, and improving transparency within organizations. By optimizing workflows across multiple areas—such as customer relationship management, sales processes, financial operations, inventory oversight, data analysis, and automation—OptiKratos enables teams to function more smartly, swiftly, and efficiently from a single, centralized interface. This comprehensive strategy not only boosts productivity but also enhances teamwork, ensuring that every department remains synchronized and well-informed, ultimately leading to better business outcomes. Additionally, the platform's ability to adapt to various industry needs makes it a versatile solution for any organization looking to thrive in a competitive landscape.

Media

Media

No images available

Integrations Supported

Facebook
X (Twitter)

Integrations Supported

Facebook
X (Twitter)

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$24/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

At the touch of a button

Date Founded

2013

Company Location

United Kingdom

Company Website

www.optiop.com

Company Facts

Organization Name

OptiKratos

Date Founded

2025

Company Location

United States

Company Website

optikratos.com

Categories and Features

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

Categories and Features

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