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What is OptiTune?

As your organization expands, the challenge of overseeing a diverse array of servers, desktops, and laptops can escalate significantly. OptiTune stands out as a cutting-edge solution tailored to streamline IT management for organizations of all sizes. This powerful tool enables you to manage every computer within your network effectively. It not only helps in detecting malware threats but also facilitates updates, installs the latest Microsoft™ Office versions, and pinpoints computers that may be experiencing performance issues. With OptiTune, you gain access to a comprehensive suite of features designed to enhance your IT management capabilities, ensuring that your organization's technology remains efficient and secure.

What is OptiCall?

OptiCall is a comprehensive AI voice intelligence platform designed to transform how telecom providers and contact centers manage customer interactions. It analyzes 100% of conversations using advanced AI to extract insights related to sentiment, performance, and customer intent. The platform provides real-time agent assistance, offering live prompts, recommendations, and escalation alerts to improve call outcomes. It replaces traditional manual QA processes with automated scoring, custom scorecards, and consistent evaluation across all interactions. OptiCall supports multilingual workflows, enabling organizations to operate effectively in diverse and global environments. The system integrates with telecom infrastructure such as PBX systems, CRM platforms, and messaging tools, creating a unified operational ecosystem. It also includes voicebot routing capabilities, ensuring seamless handoffs between automated systems and human agents while preserving context. Centralized dashboards provide full visibility into call performance, trends, and operational metrics. The platform is designed for enterprise use, offering flexible deployment options including cloud, on-premise, and hybrid environments. Its actionable insights help teams identify risks early, improve service quality, and optimize customer engagement strategies. By consolidating analytics, automation, and workflows into one system, it reduces operational complexity. Overall, OptiCall empowers organizations to enhance customer experience, increase efficiency, and make data-driven decisions at scale.

Media

Media

No images available

Integrations Supported

MSP360 Managed Backup

Integrations Supported

MSP360 Managed Backup

API Availability

Has API

API Availability

Has API

Pricing Information

$1.95 per user per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Bravura Software

Date Founded

2007

Company Location

United States

Company Website

www.bravurasoftware.com/optitune/

Company Facts

Organization Name

OptiCall Solutions

Date Founded

2015

Company Location

Austria

Company Website

Opticall.solutions

Categories and Features

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Categories and Features

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

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